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You booked a flight with WOW Air, but they stopped all their operations. What to do next? Here are some things you should know.
Am I stuck here forever?
Hopefully not. Whether you are in Iceland or in another country where WOW Air has flown, you have options at your disposal.
The first thing to do is to check if there are other flights where you have to go. In some cases, other airlines may offer a "discount fare" at a reduced price given the current situation. That said, you may be able to refine your search. The Icelandic transport authorities have announced that Icelandair and EasyJet have so far offered to participate by offering rescue rates for some destinations. You would do well to update this page as more airlines or destinations could be added. Icelandair and Wizz Air also announced that they were doing everything possible to help stranded pbadengers to return home.
Will I get my money back?
Probably. If you purchased your ticket with a credit card, you can contact your credit card company to request a refund. If you booked your trip through a travel agent in the European Economic Area, you are protected by the package travel directive. Therefore, you must contact your travel agent for other arrangements. You may also be reimbursed, in whole or in part, if you purchased travel protection. In addition, WOW Air can provide you with compensation in accordance with European regulations on air pbadenger rights. In other words, unless WOW Air goes bankrupt, in which case a claim must be filed with the administrator / liquidator of the airline.
Where can I get up-to-date information?
You can stay abad of events as they unfold in the Icelandic Transportation Authority, Keflavík Airport or WOW Air.
In addition, the information will be posted as and when.
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