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Nina Tolentino-Stephenson will tell you that coffee break is one of the benefits of working at a BayCare hospital, but she's not talking about a typical coffee break. The Nurse Assistant Manager refers to the way Tampa Bay health system officials sometimes carry a cart in the hallways of the hospital, serving a cup of coffee to their 28,000 employees.
The java gestures of her hospital's president and the director of nursing show Tolentino-Stephenson that she and her colleagues are appreciated and that senior managers are on the same boat as all staff members. "They really make us feel like they're just one of us," she says.
With leaders at the service of their people, it is no surprise that BayCare Health System is one of the top health and biopharmacy workplaces published in 2019, established by the People Analysis Firm. and Great Place to Work research in partnership with Fortune.
This is a tumultuous time for the health and biopharmaceutical industries. The country's insurance and payment system remains uncertain, with the Trump administration challenging the Affordable Care Act in court. New players are entering health, including retailers such as CVS and Walgreens, and the public is lobbying health care providers and pharmaceutical companies to reduce costs and improve quality.
In addition, there is a shortage of nurses in the United States, and the overall low unemployment rate prevents health and biopharmaceutical organizations from finding and retaining their talents.
Consult the complete list of the best places of work in the fields of health and biopharmacy.
A positive downward trend in the job market lies in the fact that many job seekers are now looking to find a position with inspiring intent. The health care sector and its promise to cure patients with services and medicines offer many opportunities to improve the world.
The biopharmaceutical company AbbVie is redoubling its efforts. AbbVie, headquartered in Chicago, manufactures drugs to treat diseases such as rheumatoid arthritis, leukemia and multiple sclerosis, was named one of the Best Workplaces for Biopharmacy in 2019. In February , the company unveiled a new list of "principles" to employees and the general public. Principles include "Transforming Lives," "Acting with Integrity," and "Boosting Innovation." The last two points are in line with broader social concerns: "embracing diversity and inclusion" and "serving the community".
Statements of values like these can only be a public relations ploy. This is not the case in AbbVie, says Tim Richmond, executive vice president and human resources director of the company. According to Mr. Richmond, AbbVie principles were evoked during conversations with many of the company's 30,000 employees from around the world to understand what made them proud to work for AbbVie and what they think is what AbbVie represents.
Richmond expects the new principles to attract and retain talent at AbbVie.
"It is more important than ever that we be able to answer the following questions:" What do we believe in? What are we defending as a company? "He declares.
Tommy Inzina, CEO of BayCare, has a clear answer to the question of the mission of the company. As a non-profit system of 15 hospitals, clinics and other health care facilities, BayCare's ultimate goal is to provide high quality care to the Tampa Bay community.
According to Inzina, the main way to achieve this is to build an extraordinary team of employees motivated to give their patients the best of their abilities. "Health care is ultimately about people," says Inzina.
Inzina did not always see him that way.
He rose through the ranks as an accountant and finance professional. And about 15 years ago, when he was supervising a remote office with 100 hourly employees, he spent very little time visiting his staff.
"I convinced myself that they would not care about my presence there," says Inzina. "I was no longer your stereotypical finance guy."
Inzina has not stopped focusing on numbers. But he is also focusing on his people these days. When he became CEO in 2015, he wanted to demonstrate that he was a down-to-earth man that people could identify with. So he and his team launched a monthly video to all staff – the first showing him with his wife and dog. It has also started holding public meetings every two weeks or so. Twice a month, he has breakfast or lunch with non-management team members at various BayCare facilities.
"The idea is that people can hear you and see you," says Inzina. "It makes a big difference."
A difference that comes out of BayCare's strong performance in hospital rankings, says Inzina. Last month, several BayCare hospitals were chosen to participate in the prestigious annual IBM Watson Health ™ 100 Top Hospitals® study. In addition, St. Joseph's hospitals, part of the BayCare system, have been recognized as the only hospital in Florida to win the "100 Top Everest Award" for the biggest improvement over five consecutive years.
Even with industry honors and a growing market share, BayCare can not afford to be indifferent to its culture or the quality of its services, says Inzina. In fact, one of its priorities is to help its hospitals integrate the functions typically badociated with hotels to meet patient preferences. "Their expectations are starting to look more like what they have been expecting from hotels or retail businesses," says Inzina.
This involves changes such as widescreen TVs with cable options, tablets in the food control rooms and hospital staff that brings food as a catering server.
All the more reason for coffee cart days where executives serve Tolentino-Stephenson and his colleagues.
BayCare's leaders are not just cheering up, they are modeling the future of the industry.
Ed Frauenheim is senior content director at Great Place to Work and co-author of the book. An ideal workplace for everyone.
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