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A woman who called a big bank to apply for a loan was informed that "all vegans should be punched in the face".
The client, who does not want to be named, contacted NatWest to ask for a £ 500 loan for a course to become a Vegan Nutrition Consultant.
But she was feeling "really uncomfortable" after the man on the other end of the line got into a tirade about vegans.
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When the woman asked her what she meant by this comment, the NatWest worker reportedly explained that vegan activists had drawn pictures of animals and wrote messages such as "Friends Not Food" in chalk on sidewalks near his place of residence.
She added that he added that "vegans were imposing their convictions on them."
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Faced with widespread hyperinflation that has seen annual rates reach $ 2 million, some in Venezuela have turned to other uses for their currency.
The incumbent President, Nicolas Maduro, last month increased the minimum wage to 18,000 bolivars – the equivalent of about £ 5.20.
Edixon Infante shows here a car model made from devalued currency.
AP
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Now living on the Colombian border in Cucuta, Mr. Infante has worked these almost valueless notes on ingenious models.
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Venezuela's economy has been halved in five years of recession.
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This purse was manufactured by our fellow Venezuelan emigrant Wilmer Rojas.
President Maduro has put in place measures to try to cope with the country's crisis, such as the devaluation of the currency and the increase in the minimum wage, but without success.
AFP / Getty
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AFP / Getty
6/13
AFP / Getty
7/13
The shortage of food and jobs has prompted three million Venezuelans to emigrate since 2015.
AFP / Getty
8/13
Those who remain have organized mbad demonstrations against Mr. Maduro.
Getty
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Getty
10/13
Venezuelans faced a shortage of drugs and other vital supplies.
Getty
11/13
Hyperinflation means that commodity prices are rising steadily.
AFP / Getty
12/13
Maduro's rival, opposition leader Juan Guaido, has been recognized as president by the United States, the European Union and other Latin American countries.
AFP / Getty
13/13
Mr. Maduro accuses Mr. Guaido of having organized a coup d'etat directed against him by the United States. It is supported by several countries, including Russia.
AFP / Getty
1/13
Faced with widespread hyperinflation that has seen annual rates reach $ 2 million, some in Venezuela have turned to other uses for their currency.
The incumbent President, Nicolas Maduro, last month increased the minimum wage to 18,000 bolivars – the equivalent of about £ 5.20.
Edixon Infante shows here a car model made from devalued currency.
AP
2/13
Now living on the Colombian border in Cucuta, Mr. Infante has worked these almost valueless notes on ingenious models.
AP
3/13
Venezuela's economy has been halved in five years of recession.
AP
4/13
This purse was manufactured by our fellow Venezuelan emigrant Wilmer Rojas.
President Maduro has put in place measures to try to cope with the country's crisis, such as the devaluation of the currency and the increase in the minimum wage, but without success.
AFP / Getty
5/13
AFP / Getty
6/13
AFP / Getty
7/13
The shortage of food and jobs has prompted three million Venezuelans to emigrate since 2015.
AFP / Getty
8/13
Those who remain have organized mbad demonstrations against Mr. Maduro.
Getty
9/13
Getty
10/13
Venezuelans faced a shortage of drugs and other vital supplies.
Getty
11/13
Hyperinflation means that commodity prices are rising steadily.
AFP / Getty
12/13
Maduro's rival, opposition leader Juan Guaido, has been recognized as president by the United States, the European Union and other Latin American countries.
AFP / Getty
13/13
Mr. Maduro accuses Mr. Guaido of having organized a coup d'etat directed against him by the United States. It is supported by several countries, including Russia.
AFP / Getty
"When you call a very big organization like NatWest, you do not expect that kind of response," she told BBC Radio Bristol on Monday.
"He was not happy to talk to me at all; his tone was really unpleasant. "
The Bristol woman said veganism was very important for her family, who decided to become vegan after her daughter had to see an oncologist.
(Getty Images)
"Being vegan is a lifestyle choice," she added. "I should not be penalized for this especially by a large organization. It's really unfair. "
The woman complained to NatWest, who found a recording of the January 23 telephone conversation and said she had not challenged the client's version.
The bank apologized and offered the woman £ 185.50 in compensation and to cover the cost of the £ 400 course.
"We are extremely sorry for the way our client was treated by a member of our staff and we apologize for the distress and annoyance caused by this behavior," said NatWest.
"These comments were totally inappropriate and we started disciplinary proceedings.
"We have also provided information to the relevant sections of the bank to ensure that lessons are learned and that a situation like this does not happen again."
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