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A mother of a ten-year-old girl with Down syndrome claims that her daughter was left in tears after being denied entry into a trampoline park.
Lisa Henry, 29, says her daughter, Dana, was devastated after learning how to Flip Out, Glasgow, on a family day with her sister Ava, that she could not use the 39; equipment.
Ms. Henry, from Ayrshire, Scotland, said that she informed staff before the family arrived that her daughter had Down syndrome and asked if she would be allowed to ride trampolines with a companion.
Lisa Henry, 29, says her daughter, Dana, pictured, was devastated after teaching an 8-year-old sister Ava to do the Flip Out trampoline park in Glasgow. could not use the equipment.
She added that staff at Flip Out had told her that this would not be a problem and that she had already taken her daughters to the park, the Daily Record reported.
However, when the family arrived, Ms. Henry claimed that a staff member had told her that Dana, gymnast at the Irvine Newtown Gymnastics in Dreghorn, North Ayrshire, could not use the equipment.
Ms. Henry tried to talk to the staff about her daughter's state of health, but said that they were "not at all interested."
Mrs. Henry, from Ayrshire, Scotland, said that she informed the staff before the family arrived that her daughter had Down syndrome and asked if she would be allowed to ride the trampolines with an attendant.
The mother of two said the family was served by a male staff member who had been away for about five minutes after seeing her daughter.
She added that they were then asked to go to the head office and that Dana's Down syndrome meant that she could not participate.
"The official said," Sorry, we noticed that your daughter had Down syndrome and the current policy prevents her from participating, "she said.
"While I was standing there, I felt that my heart was torn, my daughter at my feet and she started to sob," she added.
People with Down syndrome who wish to participate in gymnastics must pbad a medical examination and receive an authorization under the requirements of the British Gymnastics Association.
Ms. Henry then explained that she had been trying to clarify her daughter's state of health and had explained that she was "enrolled in the British gym and that she was more than capable."
But she added that the official had refused to let Dana get on the trampolines because "her decision was made".
The family was then taken to the reception and got a refund.
"I had a broken heart," she added, saying that rather than being pulled aside to get away from her daughter, Dana "had heard everything".
She said Flip Out's staff had not been able to resolve the problem since then and said she had to call the firm four times before reacting.
However, when the family arrived at Flip Out (photo), Ms. Henry claimed that a staff member had told her that Dana, gymnast at the Irvine Newtown Gymnastics in Dreghorn, North Ayrshire, could not use l & # 39; equipment.
A spokesperson for Flip Out apologized for the "misunderstanding" and pointed out that his policy "follows the advice of the website Down-syndrome.org and the British Gymnastics Association, which strongly recommends screening before any activity. trampoline for people with Down syndrome.
"We then need a letter of approval from the general practitioner confirming that the participant is sure to participate in trampoline activities," they added.
The company invited the family to return home as a "treat" and said she had "organized additional training" to "raise awareness".
MailOnline has contacted Flip Out for a comment.
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