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Over the last five years, global management consulting firm Accenture has developed proprietary automation software called the SynOps platform, which it says has cut 40,000 jobs across the company.
First of all, let me apologize for having been compelled to collect some of the craziest words in the English language, as few industries manage to lull them to sleep. soul and frost on the eyes as powerfully as business consulting. Secondly, let me get back to the news: Accenture is now putting this software on sale, apparently allowing all medium and large companies to automate their employees' down-to-earth jobs.
According to Bloomberg, SynOps "suggests ways to streamline and automate processes in areas such as finance and accounting, marketing and purchasing." Synops is part of the Robot Process Automation (RPA) boom, led by companies like UiPath, that seek to automate jobs that occupy the so-called "repetitive cognitive" quadrant, such as, for example, data entry.
By Bloomberg:
Accenture Operations, the company's outsourcing unit, once employed human workers in low-wage countries, such as India, to handle common data entry and customer service tasks. customers. Now, this unit hopes that this new software will help customers realize new savings, at least in some cases, by eliminating the need to be human.
For example, if it is used in purchases, the SynOps system can take an order, generate an invoice, check that invoice against a contract, correct any errors, and then e-mail it to customer.
Accenture insists that all the workers whose jobs were eliminated have been recycled, and the group's CEO, Accenture Operations, gives the repeatedly repeated bromide: "It's not a problem. try to get rid of the human … but to make it as effective. as productive as possible and encourage them to focus on the work that a human must actually accomplish. "
For what I say – right. And automating factories was not meant to eliminate human labor, but to give workers more fun and effective work on the badembly line. As Kevin Roose pointed out in his recent column on the public and private aspects of Davos overall, automation, executives and management are more than eager to start downsizing. Although they can talk about terms like "retraining workers" and "making humans more productive" in public, privately, the goal is clear: the more automation there is, the better. # 39;.
This RPA software, whether it is good or not, is about to sweep the business world, giving aspiring Davos professionals the opportunity to automate their workforce, whether or not robotic replacements are good.
And I will end by noting that many RPA things will undoubtedly be do not be very good – just look at the industry's track record of automating supposedly simple things like customer service phone menus and, for example, grocery store paylines – so we can all expect to badly generated bills. up overly poorly automated telephone systems that we will experience when we try to fix them. But do not worry, many people will have been made redundant to make all this possible, and the management companies will have won millions by selling their software.
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