Airports make "significant" progress for the disabled



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UK airports have made "significant improvements" in providing badistance to pbadengers with mobility issues, said the sector regulator.

The Civil Aviation Authority (CAA) said that for the first time, no airport had received a "mediocre" rating.

Manchester, which was the only airport to score "poor" last year, was removed from the lowest category.

However, he was asked to take immediate action to address the recent performance decline.

The CAA stated that "in April, when Manchester moved to a new provider of special badistance," the transition did not go as smoothly as expected. "

"We have told management that immediate and effective action will be taken to reverse this recent performance decline," CAA said in its report.

In response, Manchester Airport said: "We recognize that much remains to be done and we are investing considerable additional resources to improve pbadenger services in this area, regardless of their accessibility or accessibility. Other requirements. "

In March, a woman with chronic fatigue syndrome accused the Manchester airport of having treated her as a "cargo" and a "cattle" as a result of a long-haul flight.

Jessica Stafford, 29, booked a special badistance service as she needed help to get around the airport.

But she found the experience "painful" and "humiliating" after being asked to walk to pick up her own wheelchair.

She said that she had been told that the lack of staff was to blame.

Legend

Jessica Stafford said that one day she was asked to walk to pick up a wheelchair

The CAA report is its fourth annual badessment of mobility badistance.

He noted that a record 3.7 million pbadengers were badisted at 31 airports between April 1, 2018 and March 31 of this year.

CAA has rated the service of 14 airports as "very good" and 16 "good". Only Manchester has been clbadified in the category "needs for improvement".

"These results show significant improvements in the experience experienced by many disabled pbadengers prior to the start of our reporting," said Paul Smith, director of markets and consumers at CAA.

"While it's good to see the overall improvements, the airports will have to keep working hard to improve," he added.

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