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Avaya, a global leader in enterprise communications systems, software and services, showcased its latest hospitality technology innovations that improve customer service and enable hoteliers to improve their revenue and their profitability.
Avaya presents its new offerings at Hospitality Industry Technology Trade Show and Conference, taking place this week from June 21 to 24 in Orlando, Florida.
Avaya launched Avaya Hospitality Enablement Suite, an advanced software solution that integrates with most of the most popular property management systems used by hotels around the world, providing direct access to rich and interactive applications from the ground up. guest room.
This server-based suite helps home service providers generate revenue opportunities by giving customers easier access to a wide range of services. It also allows hotels to more effectively track and respond to guest requests such as room service, housekeeping and restaurant reservations.
The company is also introducing Avaya Guest Media Hub, a next-generation SIP-compatible multimedia room system. This innovative, tailored solution is designed to help customers see dynamic information and make requests in a new way.
It has a large, colorful touch screen interface that allows customers to make phone calls, set alarms, get stock quotes, view the weather, book restaurants, view listings wine lists, explore local attractions or take a departure. Hoteliers can use the system to provide building-specific applications such as video streaming, concierge and real-time property visits. It can also be customized to meet the unique needs of each customer using historical data to present items such as a specific wine brand, a favorite restaurant dish or other personalized services.
In addition, Guest Media Hub provides an easy entry point for cooperative marketing with local sites, as well as badytics to identify usage trends, set a campaign, and change quickly if needed to meet needs. client. Because the system is tightly integrated with the hotel management system and the real estate management environment of hotel service providers, hoteliers can use Avaya's powerful contact center badets to improve their revenues by using relevant presence information. for the customers.
"Avaya's hosting solutions are ideal for hotels that want to provide a unique experience for their customers," said Daryl Page, General Manager of Global Hospitality, Avaya.
"They can boost revenue growth by helping hoteliers increase the more traditional revenue streams, such as selling food and beverages and spa treatments, while opening up new avenues through business models. shared revenue, where off-site shopping, recreation and other non-hotel attractions can be promoted via Avaya Guest Media Hub. "
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