Consumer satisfaction soars to record high

For more information, click here Airports, J.D. Power's travel survey, published Wednesday, has more pbadengers than ever before.

The consumer research firm's 2019 North American Airline Satisfaction Survey shows a high-profile record-high score, with the biggest improvements coming from so-called legacy carriers.

"New technology investments have dramatically improved the reservation and check-in process," said Michael Taylor, who runs J.D. "Fleets are newer and more comfortable than they are getting great value for their money."

The overall score of 773 out of 1,000 points is up 11 points from 2018. Legacy airlines, which have traditionally lagged low-cost carriers in the satisfaction report, showed an improvement of 22 points. By comparison, J.D. Power says the low-cost carriers, while still scoring higher than legacy airlines, improved by just 6 points from last year.

The one area where carriers are more likely to be with systems and check-in systems, which have become more advanced, for the most part, do not require travelers to interact with airline representatives.

Fifteen years ago, when customers started introducing check-in kiosks, many customers would be slow, cumbersome and leave them frustrated. That is not the case, but it is not the case that it is more important to check that it is easier to check the airport.

J.D. Power surveyed almost 6,000 travelers between March 2018 and March 2019. Travelers still found plenty to gripe about, with the loudest complaints for in-flight services. "It continues to be the lowest-ranked factor in the study, connectivity, in-seat power and food service," said Taylor.

The highest rated airlines in the survey were JetBlue and Southwest, both scoring 817 out of 1,000 points. Among the legacy carriers, Alaska airlines ranked highest with 801 points, followed by Delta with 788 points.