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General News of Monday, April 15, 2019
Source: Ghananewsagency.org
2019-04-15
PDS warned consumers not to deal with intermediaries
Michael Baah, general manager of Eastern Electricity Company (ECG) / PDS, advises consumers not to deal with intermediaries in the field and that anyone does so at their own risk.
He added that all payments were to be made at designated points and that receipts were required, adding that "even the ECG / PDS staff who travels to read or correct the errors on the meter does not have any money." is not obliged to collect money ".
Mr. Baah, an engineer, was responding to some complaints and allegations from rural consumers regarding the payment of money to people pretending to be ECG / PDS personnel moving to parts of rural communities in the region. Is.
In addition to the bonded cashiers who come with an electronic device to generate an instant receipt once the bills have been collected in rural communities, "none of these people were allowed to collect money, that it's our consumers. "
According to Mr. Baah, bonded cashiers were special agents hired by the ECG / PDS to collect electricity bills from rural consumers in order to help them solve their traveling distance problems up to the end of the day. district offices.
He explained that even these agents only had to collect the invoices presented by the ECG / PDS and emphasized that under no circumstances should sums of money, including reconnection charges, be paid to field staff.
Alleging that some staff members behaved badly towards district office clients, he condemned this attitude and urged consumers to report any unwanted behavior from any of the staff members to his attire to obtain redress immediate.
Mr. Baah stated that the PDS was aware of its role as a service provider and that its consumers would not accept any staff member who would do otherwise.
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