Donna devastated told the online gaming giant that she could not win £ 13,000 Black Jack (here's what happened next)



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Donna Keeling, a mother of three, is worth £ 13,000 – after finally winning her fight against one of the biggest online gaming companies in the world.

The 42-year-old has accumulated colossal winnings with Jackpotjoy.com with only £ 25 deposit.

But Donna, of Blurton, called Stokeontrentlive after the company initially refused to pay because she was playing on his behalf on the debit card of his 23-year-old son.

Now, the online giant spit money after Donna provided more personal information.

& # 39; Things like that do not happen & # 39;

The maiden at play, Donna, put the £ 25 deposit to play at the online slots and saw her winnings rise to £ 150 before switching to Black Jack. She tried to withdraw her earnings after earning £ 13,000.

She said: "I could not believe that I had won so much, I wanted to withdraw £ 12,000 and leave £ 1,000 on the account to play.

"I used my son 's card to play and I did not think it would be a problem, but after taking out the money, I received an email asking me to call them.

"After what I could see, nothing in the terms and conditions allowed me to not use the card from anyone else. If the amount had been £ 200 , he would have probably just paid, but because it was a lot of money, it would have been a big loss for them. "

Donna even consulted the Gaming Commission before finally getting the £ 13,000.

She added, "Things like that do not happen to me, I am a single mother with a one year old baby and a six year old child."

The eldest son, Dan Lyons, is thrilled for his mother after using his card to play.

"The money will help"

The 23-year-old from Fenton said, "The money is going to help my mother a lot, she's on the moon and really happy.

"She's going to take the kids on vacation and go look after me and she'll just be using it for things she never could have done before."

Profitable Play Limited is the authorized operator of Jackpotjoy.com. He can not comment on individual cases.

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However, a spokesperson added: "To fulfill our legal and regulatory obligations, if we are unable to carry out our age verification and identity verification processes via the data. registered, we will be able to ask our members to provide us with pieces of identity allowing to confirm and to validate their seniority and identity.

"We always strive to work with our members to meet these additional audit requirements as quickly as possible so they can take advantage of their winnings or withdrawals as quickly as possible."

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