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WhatsApp, Instagram and Facebook all broke down during a major outage.
The three apps – all of which are owned by Facebook and run on shared infrastructure – all shut down completely shortly before 5 p.m. Other products that are part of the same family of apps, such as Facebook Workplace, have also stopped working.
Visitors to Facebook’s website simply saw an error page or a message stating that their browser could not connect. The WhatsApp and Instagram apps continued to function, but did not display any new content, including messages sent or received during the issues.
Facebook outages happen relatively rarely, but tend to have a huge impact, not least because they affect three of the biggest apps in the world.
The company is often enigmatic about the causes of problems and does not tend to explain them even after they are resolved. In 2019, for example, it suffered its biggest outage in years – and only said it “triggered a problem” during “routine maintenance.”
In a leaked transcript published in The edge in 2019, chief executive Mark Zuckerberg noted that such outages are a “big deal”. Any problem can often cause people to start using competitors instead, and noted that it can take “months” to regain trust and bring people back to Facebook’s platforms – if they come back at all.
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