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New Delhi: As work dynamics continue to evolve, one of the biggest challenges that have emerged for employers is managing employee mental health. With the COVID-19 pandemic, mental issues have increased among employees as they try to adjust to changing routines and work practices. An Oracle study found that nearly 84 percent of employees experienced more anxiety and / or stress at work than any year before. As employers search for effective ways to manage employee mental health and promote well-being, technology has become a positive force allowing workers to access different tools and resources to burn off steam, manage stress and opt for healthier choices.
A recent report from WTW showed that a focus on wellness and health is a top priority for human resource managers, especially after the pandemic. Over the past 18 months, it has become evident to organizations that maintaining the health and safety of employees should always be a priority. The advent of new age digital solutions is a boon to businesses by helping them to consider all aspects of employee well-being, whether physical, emotional or mental in a more human way.
How technology improves mental health in organizations
Automation of repetition
It has been observed that an unnecessary workload can increase the burden on workers, eventually leading to stress and burnout. However, with AI tools becoming more popular in organizations, automating repetitive tasks reduces employee workloads. Automating tasks such as answering emails, writing reports, and providing customer service leaves room for employees to harness their skills and intelligence, decision-making, and emotional intelligence.
Provide therapeutic value
Mental health AI chatbots provide behavior change and cognitive insights through cognitive-behavioral techniques. Some AI applications use sentiment analysis and natural language processing to interpret employee input and provide personalized responses. These apps assess the moods and thoughts of employees by asking questions and help them re-evaluate their thought patterns. There are other AI applications that companies use to track how an employee’s mood changes over a period of time. By talking to employees, these sculpins can guide them to collect positive thoughts and emotions.
Recognize emotions and stress
With innovative new gadgets such as portable AI-based tools, employers are quickly able to monitor and analyze employee emotions and behavior. Developed with image and speech recognition, deep learning models and language processing capabilities, these apps can identify employees who are struggling with mental issues like depression and anxiety or who are facing challenges. problems with professional tasks. In-app speech recognition and machine learning algorithms help recognize employee speed and tone to track stress levels. These AI-powered apps can also analyze employee facial expressions to track any signs of burnout and send messages to reduce stress levels.
Change the environment
Research has shown that a good workspace layout or design can lead to a more productive and less stressful atmosphere. This is why modern-age employers are increasingly looking to improve office design by incorporating AI to influence environmental conditions within the office, such as artificial lighting versus natural light, vegetation, natural air, etc. health. Using automated sensors, an employee’s mood is assessed using emotion recognition sensors and, therefore, it is determined whether adjusting environmental conditions can improve productivity and performance.
Evidence suggests that innovative technology plays a crucial role in solving mental health issues in organizations. Employers who wish to improve the well-being of their employees can benefit tremendously from the solutions available and identify suitable examples to incorporate them into their broader wellness offerings and workplace support.
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