[ad_1]
The Lloyds banking group is excused from its customers after being the victim of a technical problem on its online banking service.
The bank said Monday that she was aware of the occasional problems faced by customers to log into their online bank accounts. It only affected Lloyds' customers, rather than the group's brands in Halifax and Bank of Scotland, and did not affect application connections.
A spokeswoman for Lloyds said, "We are currently aware that some customers may experience intermittent problems when they try to access their online banking service this morning. We are working to solve the problem urgently and we apologize for any inconvenience this may have caused to our customers. "
Customers began to complain about social media on Sunday night. A user has raised concerns about access to online banking from 17h. "Is your application / banking site under maintenance? My Internet works well, but I can access my bank with no device, "said the user.
Stewie_j
(@StuartJAMJ)@AskLloydsBank Hi guys, is your application / banking site under maintenance? My Internet works well, but I can not access my bank on any device.
It is indicated on the website of the tour that the maintenance is in progress, but between 12h and 6h.
According to the Lloyds website, its online banking platform was undergoing maintenance between midnight and 6 am Sunday, but a spokesman was not able to confirm whether there was any connection with this failure.
The problem comes less than a month after Lloyds banking group customers struggled to process payments from its three brands. At least 400,000 transactions would have been delayed.
Computer crashes in the banking sector are coming under increasing scrutiny after several issues in key financial services at TSB, Barclays, RBS, HSBC and Visa for millions of customers last year.
The influential Treasury Committee has since launched an investigation into the computer failures of banks.
The TSB's IT crisis has been one of the most high-profile cases in the UK, costing the bank challenger £ 330 million so far. The group had been busy transferring the accounts of a computer system inherited from the previous owner of the bank, the Lloyds Banking Group, to a system owned and created by its Spanish owner, Sabadell, in April.
Sloppy migration has blocked millions of customers from their accounts and has caused prolonged disruption for account holders.
[ad_2]
Source link
