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By Francis Duku-Boateng, RNG
Koforidua, March 17, GNA – Mr. Anthony Osei
Adjei, East Regional Director of the National Communications Authority,
(NCA), advised mobile users to be cautious whenever someone calls them
educate how to use their mobile
pin of money to avoid being defrauded.
He was talking to an awareness program
organized by NCA to commemorate World Consumer Rights Day in Koforidua
under the theme: "Empowerment and consumer protection in a smarter market".
He said that all service providers have a specificity
code or number bearing their names as they use to call or send SMS to customers if
they want to communicate with them.
He urged consumers to report any challenge
they are confronted in relation to the services that they receive from their service
the providers of the NCA at 0800110622 for free on any network or can call their
100 service providers at no cost to them.
Ms. Diana Owusu Ansah, Deputy Director of
Consumer and Corporate Affairs of NCA, said that consumers have the right to repair
their service providers when they are dissatisfied with customer service.
She urged people not to repay any money if
Does anyone call him to say that he has improperly paid any amount on his cell phone
money account.
Ms. Ansah urged people who receive such calls
to send them back to their service providers who could better respond to the
asks if the information is true.
She said that phone subscribers have the right
request information about their invoices or unsubscribe from unsolicited electronic communications.
messages.
Ansah cautioned consumers not to count
only on information and choices provided by their service providers
but to read carefully and make sure that they understand the terms and conditions
contracts, promotions and announcements before choosing.
In case of loss of SIM cards, she said, the
The consumer must inform his service providers and also provide information on
their personal situation, such as a change of name or address.
Ms. Grace Asare, a tomato trader, in a
An interview with the Ghana News Agency congratulated the NCA for raising awareness
creative effort.
GNA
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