Mobile money-related fraud in other dimensions – NCA Boss | Social

Mr. Anthony Osei Adjei, Regional Director East of the National Communications Authority (NCA), advised mobile users to be cautious whenever someone calls them to tell them how to use their money code to avoid any fraud.

He spoke at an awareness program organized by the NCA to commemorate World Consumer Rights Day in Koforidua, which focused on "Empowering and Protecting Consumers in a Smarter Marketplace."

He added that all service providers have a specific code or number bearing their name, which they use to call or text their customers if they wish to communicate with them.

He urged consumers to report to the NCA, free of charge, any problem they are facing in connection with the services provided by their service providers on 0800110622 through any network, or to call their service providers on the Internet. number 100 free.

Ms. Diana Owusu Ansah, NCA's Assistant Director of Consumer and Business Services, said that consumers have the right to seek redress from their service providers when they are not satisfied with services to the service. customer base.

She urged people to not refund any amount if someone called to say that he had improperly paid an amount into their mobile money account.