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Company News on Tuesday March 19, 2019
Source: Graphic.com.gh
2019-03-19
The comedian Efo Gbador at the head of a procession to Ho before the road show there
The National Communication Authority (NCA) celebrated the 2019 World Consumer Rights Day (DRC) in four regions with promotional tours on "Empowering and protecting consumers in a smarter market".
The celebrations took place in four regions: central, eastern, northern and Volta regions.
Each year, the NCA raises awareness of the telecommunications sector to a specific theme related to consumer rights.
This year's theme was an opportunity for the AMF to educate consumers about their rights and educate them about other consumer issues, such as the consumer complaint process, mobile number portability, prevention of mobile money fraud and unsolicited electronic communications.
Empower consumers
According to Nana Defie Badu, director of Consumer and Business Services at NCA, consumers will be able to know their rights and responsibilities and will also have the right information to make better and more informed decisions about their telecommunications. products and services.
She said, "The NCA is not going back on consumer protection. Consumers need to know their rights and responsibilities and know about the consumer initiatives put in place by the authorities to boost consumer confidence in the sector. That's when they can demand that these rights be respected. "
"Our door is always open.If you have problems with your service provider and are not happy with their resolution, just pick up the phone or knock on our hotel door and we will listen to you."
She also called on service providers to comply with consumer protection rules and policies and to ensure transparency as well as fair treatment for all consumers.
Koforidua
In Koforidua, the event brought together consumers with diverse needs in the Juaben Serwaa market for the celebration. Funny Face, a comedian, animated the show.
He entertained the crowd and engaged him in various fun activities, such as dance competition, to broadcast content delivered to his home.
The Authority's staff was ready to respond to the complaints presented.
Ho
The celebration in Ho began with a band-led group of comedians like Efo Gasor, a Kumawood actor, and Chilling Mama, a well-known comedian who helped draw a crowd to the Ho Market Top site, where place the educational session. .
Cape Coast
Cape Coast was not left out at this year's celebrations. With the presence of Candyman and Okoto Perry, radio presenter and musician, industry consumers converged on the Kotokraba market to get their share of education.
Tamale
At the Lamashegu Market in Tamale, speakers addressed issues that affect consumers of telecommunication services.
The event, attended by all categories of consumers of telecommunications services, was greeted by the president of the Tamale Metropolitan Assembly, members of the badembly and representatives of Chief Lamashegu.
A cultural troupe from the Tamale Center for National Culture and a popular comedian / musician, Fante Dokono, were there to bring the crowd to life.
Overall, the shows were very educational and successful.
Merchants and commuters who visited the NCA booth in the various locations were trained by the Authority's staff, after which those who were able to answer questions on the topics discussed received NCA brand souvenirs. on which were printed the coordinates of the Directorate.
The Authority hopes that this will enable consumers to quickly call the Authority when their complaints are not satisfactorily resolved by their operators.
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