NCA ends public consultation on regulation of quality service



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By Iddi Yire / Josephine Dodoo, RNG

Accra, April
30, RNG – The National Communications Authority (NCA) presented on Tuesday its
public consultations to an end, which sought to explain the
technical aspects in the draft Quality of Service (QoS) Regulations, 2019.

the
The International Telecommunication Union defines quality of service as the ability to provide
different priority for different applications, users or data streams, or
guarantee a certain level of performance to the data flow.

QoS
The regulation would ensure that mobile service providers comply with approved standards.
standards.

The workshop
Accra, which was the last in the series, was to allow participants to
significant contributions to the draft regulation.

Similar to
in Tamale and Kumasi, it brought together consumers, consumers
lobby groups, media representatives and the public to contribute.

NCA
undertook a fundamental review of the quality of service landscape, which has not yet
regulations and consulted the public on the first project.

Mr. Joe Anokye,
the director general of the NCA, in a speech read on his behalf, said that he had
It has become necessary to develop the Quality of Service Regulations to reflect technology.
the progress that has emerged over time.

He said the NCA
to a large extent, by the current obsolete key performance
indicators (KPI) on QoS.

New
The regulation, if approved, would improve the operation and performance of
interconnected networks and allow the Authority to implement a quality of service framework.

Mr. Anokye said
This would measure, record and measure the quality of service providers.
published on the basis of defined parameters and measurement methodologies
provided for in the Regulation.

He said
Stakeholder involvement and information sharing were vital for the
effective regulation of the electronic communications sector, hence the
opportunity for the public to make its contribution.

Mr. Henry Kanor,
Deputy Director General of Technical Operations of the NCA, informed the
against the purchase of cheap and low-quality mobile phones.

He said the
the sensitivity of these handsets was very low, which made the transmission and reception
poor, therefore, the people who used them had difficulty making or receiving calls.

Discussion of
the draft regulation was headed by Mr. Kwame Baah-Acheamfour, Deputy Director
for the regulatory administration of the NCA, with the support of other members of the
Legal, Consumer and Corporate divisions.

Next on the
The action series includes consultations with service providers, after which
the NCA would consolidate all amendments before dealing with the proposed Regulations
for consideration and subsequent approval.

GNA

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