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Consumer Group Calls for Urgent Release of Whirlpool Fire Drum Dryer Report While Manufacturer's Repair Program Raises New Concerns and Solved a Problem That Could Have Left 500,000 Potential Machines dangerous in British homes.
Which? revealed that he had been contacted by more than 30 consumers whose supposedly "repaired" dryers had caught fire, cleared of smoke or a burning smell. In some cases, this seemed to be due to the presence of lint on the heating element – the problem that the modification was supposed to solve, said the consumer group.
Whirlpool insists that the problem does not reoccur with the modified machines.
A Whirlpool spokesperson said, "We have complete confidence in the modification of the drum dryer, which has been extensively tested before and after its implementation. UK regulators have repeatedly concluded that the amendment is the most effective way of addressing this problem. We thoroughly investigate all concerns about our products as soon as they are reported to us. We can confirm that there has been no reported incident where the change has proved ineffective. "
However, a customer provided Which? with a report from a Whirlpool engineer who stated that as a cause after his modified machine began to produce smoke.
Whirlpool issued a safety warning in 2015 after finding that its Hotpoint, Creda and Indesit dryers were damaged, which made them less dangerous, and started a program to change broken machines. His decision not to recall elements that may ignite remains controversial.
The Government's Office of Product Safety and Standards (OPSS) was commissioned last May to conduct a review focused on the effectiveness of Whirlpool's approach and the processing of the change program.
Which? stated that the affected customers now needed "urgent clarity" on the safety of the repair program and called on the Minister of Consumer Affairs to issue a reminder if this could not be guaranteed.
"The regulator's investigation can not go on forever as serious questions remain about Whirlpool's approach to the tumble dryer scandal," said Alex Neill, Which? general manager of products for the home. "It is very disturbing to see that hundreds of thousands of risk machines are still in homes and that there is still uncertainty about the effectiveness of the repair program. The OPSS must publish the conclusions of its investigation without delay. Whilst he finds that Whirlpool has not put the safety of its clients at the forefront, the regulator must take energetic measures to enforce the law, including a full reminder if necessary. "
Whirlpool said it had not been able to conduct a thorough investigation of the allegations made by Which? "Because he has not provided the essential details to support his claims, despite repeated requests for this information. So we can not give a thoughtful answer to Which? 'S request, and we question the reliability of its research methods. "
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