NIO EV remains stuck on the highway after the driver has triggered a live update

One of the EV start-ups, NIO, got stuck on a highway in China Wednesday after the driver triggered a live software update, the source said. Bloomberg and the Morning of South China. The driver, who was testing the car, and a representative of the NIO were walking in the notorious Beijing traffic when the update was triggered. They found themselves inside for "more than an hour" after the start of the process, SCMP said.

The NIO representative who was stuck in the car said on the Chinese social network website Weibo that "[p]Police officers came, one group after another, but we could not even close the window, "said the president. SCMP.

NIO is excused on Weibo, according to Bloomberg. The company said in a message that it will "optimize" the process for confirming live updates, and reminded customers that they should only accept an update when the car is parked in a safe place.

The car was stopped in traffic when the driver triggered the update, said a spokesman for NIO The edge in an email, but what was about to happen should have been obvious, they said. "Before users start upgrading the software, they receive a message clearly explaining that they must park their car during the upgrade and that the relevant features of the car will be closed," the spokesman said. . "The upgrade takes several steps, including entering the pbadword and confirming. The user attempted to initiate the upgrade while she was stuck in a traffic jam. "

Cars have evolved rapidly in recent years with the addition of touch screens, complex user interfaces and even advanced driver badistance features (such as the Tesla autopilot or GM Super Cruise). Software at the heart of these advances can create new types of problems for businesses of all sizes. Last February, for example, a live update from Fiat Chrysler sent the Uconnect infotainment system into some of the company's cars in an endless loop, a problem that left some owners with flat batteries. Meanwhile, Tesla publishes so many live updates on its cars that it has begun to annoy the minds of some homeowners last summer.

NIO is just one of the many high-end electric vehicle startups that have emerged in recent years, but it's also one of the only ones to have started supplying cars. The company's first model, the ES8 SUV, was shipped last summer to China. More than 10,000 copies were delivered at the end of 2018. NIO is also listed on the US stock exchange and the start-up plans to move its electric cars to the United States in the next few years.