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Patients registered with the general practitioner of Babylon's digital service can use it "more than expected" given their age and health, concluded an independent evaluation of the service.
The much delayed evaluation report of Ipsos MORI,1 which was finally presented on May 23 at Hammersmith and the Fulham Clinical Commissioning Group, which holds the contract for the service, stated that patients registered with GP at Hand had an annual consultation rate higher than indicated in the national data. .
The evaluation, conducted in partnership with the York Health Economics Consortium and with the advice of Chris Salisbury, a professor of health care in primary care at Bristol University, revealed that it was unclear whether the high utilization rate was due to the accessibility of the service and linked to an "unmet need or demand induced by the supply".
The evaluation concluded that "it has not been able to fully determine whether the [GP at Hand] model is affordable and sustainable. "
He added that the benefits of the model would not be reproducible on a larger scale without a "considerable …
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