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The Public Utilities Regulatory Commission (PURC) received about 552 complaints mainly from electricity consumers on accumulated bills, an illegal disconnection, the quality of service and the lack of reflections of payments in the Eastern Region.
Of this amount, the PURC was able to pay 514 representing 93.12% over the same period, including billing adjustments, receipt of bills for first time and domestic meters as well as other problems leading to an increase in ECG / PSD revenues, as well as inappropriate billing by consumers, written off.
The complaints were received from consumers in Nkawkaw, Suhum, Anyinam, Abetifi / Akwasiho, Kofi Dede in the Kwahu and Samulesi region, Odoton, Poliwa, as well as in the Yilo Krobo district, in separate forums held by the PURC for educate consumers about their rights and responsibilities. .
In the various forums, non-invoicing, accumulated invoices, unjustified disconnection and delay in tracking faults / complaints were the main issues raised by consumers who called on PURC to intervene to guarantee service delivery. satisfactory.
Some consumers were very upset to have received accumulated bills ranging from six to 36 months and having failed to pay, they were disconnected and threatened to send the PSD to court for illicit cutting and billing.
Mr. Jude Aduamoah Addo, PURC Eastern Regional Director, reported that 42 clients had been captured for billing for the first time for periods ranging from 6 to 36 months.
He advised consumers, particularly those in rural areas and the postpaid system, to report delays in receipt of bills to the nearest ECG / PSD office or to the PURC for early action. .
He added that although the delay in billing may not be their fault, they should report it after three months of new meter slice and power gain, because electricity does not come back. is not free and must be paid to allow the GEC to better serve consumers.
He said service providers such as ECG / PSD and Ghana Water Company have reciprocal responsibilities, explaining that PURC's mandate is to ensure that service providers and consumers are doing well and to ensure consumers mandate to protect the rights of consumers.
Source: GNA
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