PURC solves 93.12% of the 552 complaints filed in the first quarter of 2019

The Public Utilities Regulatory Commission (PURC) has received approximately 552 complaints, mainly from electricity consumers, on accrued bills, unlawful disconnections, quality of service and non-compliance with payments in the Eastern Region .

Of this amount, the PURC was able to pay 514 representing 93.12% over the same period, including billing adjustments, receipt of bills for the first time and domestic meters, as well as other problems leading to increased ECG / DSP revenues, consumer billing, written off.

The complaints were received from consumers in Nkawkaw, Suhum, Anyinam, Abetifi / Akwasiho, Kofi Dede in the Kwahu and Samulesi region, Odoton, Poliwa, as well as in the Yilo Krobo district, in separate forums held by the PURC for educate consumers about their rights and responsibilities. .

In the various forums, non-invoicing, accumulated invoices, unjustified disconnection and delay in tracking faults / complaints were the main issues raised by consumers who called on PURC to intervene to guarantee service delivery. satisfactory.

Some consumers were very upset to have received accumulated bills ranging from six to 36 months and having failed to pay, they were disconnected and threatened to fire the PSD in court for illegal cutting and billing.

Mr. Jude Aduamoah Addo, PURC Eastern Regional Director, reported that 42 clients had been captured for billing for the first time for periods ranging from 6 to 36 months.

He advised consumers, particularly those in rural areas and the postpaid system, to report delays in receipt of bills to the nearest ECG / PSD office or to the PURC for early action. .

He added that although the delay in billing may not be their fault, they should report it after three months of new meter slice and power gain, because electricity does not come back. is not free and must be paid to allow the GEC to better serve consumers.

He stated that service providers such as the ECG / PSD and the Ghana Water Company had mutual responsibilities, explaining that the PURC was mandated to ensure that service providers and consumers alike were responsible for ensuring that service providers and consumers. well and guaranteed consumers the mandate of the PURC to protect consumers.

-GNA