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QuadrigaCX, whose customers have been unable to withdraw funds for months, has been inaccessible for several hours.
The Canadian company, which faces a long banking battle and announced the death of its CEO and founder last month, blamed the system upgrade for Monday's outage. It was not clear right away when the exchange would be back online.
The company has not posted any update on the situation to its Twitter or Reddit pages, although users of both the platforms complained of problems accessing the platform throughout the day.
In addition, the status message on the website seems to be fluid. A previous message The timestamp of 21:07 UTC of 28 January explains that "an upgrade is underway on QuadrigaCX and that we should be back online," accompanied by "apologies for any inconvenience".
However, a subsequent message simply indicates that the site is under maintenance:
Current questions
Earlier this month, QuadrigaCX said on social media and through emails sent to its customers that it was progressing in the return of their money after the resolution of a legal dispute with Canadian Imperial Bank of Commerce (CIBC), which had previously frozen the funds held by the processor exchange payment.
However, messages on Reddit on Monday indicate that customers still have problems withdrawing their funds.
On January 15, Aaron Matthews, interim CEO, sent an e-mail stating that the exchange would help restore client funds "within two weeks," a period that ends tomorrow.
However, Jose Reyes, owner and managing director of Billerfy, the payment processor working to approve bank drafts on behalf of Quadriga, said that at the time he did not have a clear timetable for repaying funds.
"[N]o Banks have the appetite to take the bills, so we are looking for friendly banks for crypto, "he told CoinDesk. As such, he could not engage within the two week period set by Matthews.
The company was scheduled to hold a general shareholders' meeting on Friday to elect new officers, following a motion filed in the British Columbia Supreme Court by Jennifer Robertson, identified as the widow of QuadrigaCX founder Gerald Cotten, and the executor of his estate.
The petition claimed that Cotten's death had left no officer of the company. However, it is not clear whether the meeting took place and, if so, what were the results.
Requests for comments from QuadrigaCX and Reyes were not immediately returned.
Closed sign image via Shutterstock
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