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Last year, Tesla won a prize Consumer reports recommendation for model 3 thanks to a last-minute update of its braking software. But Thursday, the magazine canceled its support for the vehicle because of the poor results obtained during its survey of customers.
"Model 3 owners of our spring survey reported issues related to body hardware and on – board electronics, such as freezing the screen, which we saw with the following. other models of Tesla ", wrote CRPatrick Olsen. "The latest survey data also shows complaints about paint and woodwork problems, and some members have reported that the only display screen in Model 3 has a strange behavior."
"The vast majority of these problems have already been corrected through design and manufacturing improvements, and we are already seeing a significant improvement in our field data," said a Tesla spokesperson. Consumer reports in a statement sent by email.
Tesla continues to lead all the other automakers in the world Consumer reports ranking of the owner's satisfaction. But that was not enough to guarantee the magazine's recommendation for Model 3.
The people who responded to the Consumer reports The survey revealed a number of different problems.
"The touch screen would start acting intermittently as if someone was touching it quickly in different places," wrote one member. "This error would result in music playing, maximizing volume and … scaling and panning the map in the navigation system."
Some respondents reported unexplained cracks in the rear window – a problem that Consumer reports observed with one of his own test vehicles. Others have reported paint problems or vehicle upholstery.
This is not the first time Consumer reports convinced Tesla of reliability issues. In 2015, the magazine awarded the Model S a rating so high that it had to recalibrate its rating scale. However, a subsequent investigation revealed that recent Model S vehicles have more problems than previous ones. Consumer reports canceled its Model S recommendation later in 2015.
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