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ABy calling the woman "Ms", the LAA would have responded: "A change is being implemented to address this particular problem and update the greetings used."
He has now opted for "to whom it is right", even if the automated response models "are being modified".
The Ministry of Labor and Pensions has stated that it is rare that he does not know the name of a person because all clients provide this information in order to qualify for benefits. He indicated that he would therefore send them their full name by default.
A spokesman added: "When we correspond with people and do not fully state, we do not badume the bad of a person and treat them as" sir / madam "or" to whom of law. "
The Home Office uses a greeting "Dear Sir / Madam," said a spokesperson at the Telegraph.
In the meantime, the Ministry of Education does not have a prefaces policy, as it seldom contacts people without knowing their names beforehand. The Cabinet Office also does not have central guidelines for prefaces and all departments determine the most appropriate address terms in their correspondence.
A spokesman for the Ministry of Health and Social Affairs said: "In cases where we do not know the name of a beneficiary, we use" Dear Sir or Madam "to answer them.
Maxine Benson MBE, co-founder of Every Woman Limited, an organization that aims to promote women in business, welcomed the official title change of the LAA.
She said, "Oh, my God … Maybe the time for the LAA to do a thorough review of all their models!
"But, good news, the AAL has a 50/50 board – so I hope it's clear that the voice, experience and insight of the women should be included in the future of LAA. "
A LAA spokesperson said, "We address people by name, when we know them, and only use" to whom it may concern, "when they do not. .
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