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It has been almost three years since Twitter's Trust and Safety Council was created to improve the platform. Looks like 2019 has been a hard day.
At least part of the board – made up of 40 organizations and individuals with expertise in combating online and offline misconduct – believes Twitter is dropping the ball. In fact, a long letter sent to Twitter management, obtained by Wired, indicates that the grievance is unequivocal.
"Until a phone call last week, the group's last update was in December and, although some members continue to have updates and collaboration with their regional Twitter contacts, some have Have heard absolutely nothing despite their constant research, "reads the letter.
"As was mentioned in the two calls for different time zones last week, this is unacceptable and many of us were sad to hear no acknowledgment or follow-up communication after calls for answer this question."
According to the letter, Twitter has been very successful in following the advice in the years since its inception, and this cooperation is in the form of e-mail updates, communications with Chief Executive Officer Jack Dorsey, or having the opportunity to develop policies before. they have been announced.
It has changed since then. Throughout 2019, the letter indicated that Twitter did not provide updates to the board and maintained open lines of communication. In one of the examples cited, a joint study between Twitter and a board member has not been discussed yet.
Although Wired does not share the identity of the person who provided the letter, the email itself was sent from the account of Alex Holmes, a member of the board. He is also an executive at the Diana Award, a UK-based organization that oversees anti-bullying and online safety initiatives.
Holmes confirmed that the letter was real and that it had been prepared by a "small group" who felt compelled to say something. "We want to continue working with the platform on this topic as a group, and we hope to hear about it exactly," Holmes told Wired.
The following statement by Nick Pickles, Director of Public Policy Strategy for Twitter, was forwarded to Mashable after the release of the letter:
We discussed ways to improve collaboration with our partners, experts, and advocates, including talking to members of our trusted and trusted boards. During these conversations, we learned that a small, centralized group did not reflect Twitter's role in the world. We are therefore looking for ways to listen more regularly to a more diverse voice. We remain committed to working with our partners to keep people safe on Twitter.
Mashable has solicited more comments and we will update this story if we have an answer. You can read the full text of the letter on the Wired website.
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