What are the rules for robots providing food?

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A fleet of 25 robots began last week delivering Blaze custom pizzas, Starbucks slats and Dunkin 'Donuts pastries to students at Fairfax Campus, Virginia, at George Mason University. But their discreet presence on campus raised an interesting question: what are the rules for robots that distribute food?

It turns out that these guidelines, mainly concerning security and customer service, are largely unwritten. But that did not stop the experts from thinking about them.

Did you say delivering robots food?

If your idea of ​​a robot is shaped by the science fiction work of the mid-twentieth century (like mine), your imagination is shattering right now. Robots delivering food! Isaac Asimov would have a day on the ground.

So, before answering the question, let's take a couple of points:

✓ Robots, developed by Ship Robot, are "small" and "cute." They do not threaten teachers or students.

✓ Robots do not shoot you with lasers if you do it. They drive around you.

✓ Robots are not crazy. They use a GPS fixture on a map to find your location and place your order.

There, do not you feel better?

What's wrong?

But seriously, they deliver food. What's wrong?

Some of the rules for these smart food delivery robots are described in a message from administrators to George Mason's students.

Among them:

Robots move s-l-o-w-l-y

They are moving at around 4 mph. Delivery takes place within 30 minutes. The robots will not be able to enter the buildings, so you have to meet them at the door.

No phone, no service

Bring your phone to the point of care. Locked robots can only be unlocked through the application.

Space is limited

Small robots can hold up to three pizzas, as well as a few salads and drinks. They are temperature-controlled so that your pizzas stay warm while your salads stay cold, according to officials.

Robots make social media

Seriously. The robot fleet even has its own Twitter and Instagram – the handle is @StarshipGMU. I told you that they were smart!

"Our robots are designed to always be safe and polite," a Starship spokesman said. "We are proud of the customers' satisfaction when the robot arrives with his order.We have received thanks and special designs from robots from every place we operate." The robots have become famous on GMU social media, many students posting pictures of their deliveries. "

But if something Is be mistaken? The biggest potential problem, according to officials, is a collision with a robot.

"The robots look back and forth before crossing a street and can detect people walking around them," the university rebadures students. "They are not likely to meet a stationary person, but if something happens, incidents can be reported to Mason's police."

This is not the only danger. At UC Berkeley, a food delivery robot operated by KiwiBot would have catches fire in december. Nobody was hurt.

What are the real rules for robots delivering food?

Other than not crushing a student or exploding, the number one rule for a food delivery robot is food security, according to Candess Zona-Mendola, editor-in-chief of MakeFoodSafe.com, an advocacy site.

Specifically, keep food at the right temperature. "In Haidilao, a chain of robotic restaurants in China, an automated cold room maintained between 0 and 4 degrees Celsius is exposed, where waiting lines of robotic arms prepare and deliver raw meat and fresh vegetables," she says.

Zona-Mendola says that robots are not equal substitutes for humans. In MIT's Spyce robotic restaurant, for example, humans are still busy preparing food. She says that cutting, cutting and measuring each ingredient always needs a personal touch.

"The on-site workers take care of the details and load everything into containers for the robots to pick," she adds. "Humans are still needed to clean up."

Sodexo, the foodservice company working with Starship to deploy robot deliveries, says humans are still essential. Some tasks, such as food preparation, are always done by people. Other tasks can not – and should never be – automated.

"We firmly believe that the community built when you share a meal can never be replaced," a spokesperson told me. "Many of our students have long-standing relationships with our employees and see them as their second parents or grandparents when they are away from home."

"Robots should not replace customer relationships"

Good customer service is also important, say the observers.

"Obviously, you have the potential to lose human contact," says Bret Greenstein, head of artificial intelligence Competent. "We may miss chatting with people and tell them" Have a good night "and" Wow, it's cold outside. "

Food delivery has always been a guessing game, he adds. Even under the best circumstances, with an experienced human birth, questions remain.

"Will I receive my order or that of someone else?" he asks. "Will the order be correct?" Even if it was understood at the time the order was made, there are many transfers to a restaurant and a lot of room to get a wrong order. ? "

How will the rules for robots providing food products answer such questions?

I've supported Greenstein on the rules. Did not Asimov have the three laws of robotics?

✓ A robot must not hurt a human being or, by its inaction, allow a human being to hurt himself.

✓ A robot must obey orders given by human beings unless such orders conflict with the First Law.

✓ A robot must protect its own existence as long as this protection does not conflict with the first or second law.

"As Asimov's rules, which primarily concern the protection of people and robots, companies that use robots and artificial intelligence to ensure delivery and service must give priority to customers at every stage of their experience." . " he says. "Do not design to automate tasks, reinvent the experience to leverage the power of artificial intelligence and robotics, not to replicate what people have done."

It's only a matter of time before robots arrive at your door with an Amazon package, a hot mail parcel or a hot Domino & # 39; s pizza. If they do not deliver, you may be able to invoke Greenstein's rules for robots delivering food.

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A fleet of 25 robots began last week delivering Blaze custom pizzas, Starbucks slats and Dunkin 'Donuts pastries to students at Fairfax Campus, Virginia, at George Mason University. But their discreet presence on campus raised an interesting question: what are the rules for robots that distribute food?

It turns out that these guidelines, mainly concerning security and customer service, are largely unwritten. But that did not stop the experts from thinking about them.

Did you say delivering robots food?

If your idea of ​​a robot is shaped by the science fiction work of the mid-twentieth century (like mine), your imagination is shattering right now. Robots delivering food! Isaac Asimov would have a day on the ground.

So, before answering the question, let's take a couple of points:

✓ Robots, developed by Starship Robot, are "small" and "cute". They do not threaten teachers or students.

✓ Robots do not shoot you with lasers if you do it. They drive around you.

✓ Robots are not crazy. They use a GPS fixture on a map to find your location and place your order.

There, do not you feel better?

What's wrong?

But seriously, they deliver food. What's wrong?

Some of the rules for these smart food delivery robots are outlined in a message from administrators to George Mason's students.

Among them:

Robots move s-l-o-w-l-y

They are moving at around 4 mph. Delivery takes place within 30 minutes. The robots will not be able to enter the buildings, so you have to meet them at the door.

No phone, no service

Bring your phone to the point of care. Locked robots can only be unlocked through the application.

Space is limited

Small robots can hold up to three pizzas, as well as a few salads and drinks. They are temperature-controlled so that your pizzas stay warm while your salads stay cold, according to officials.

Robots make social media

Seriously. The robot fleet even has its own Twitter and Instagram – the handle is @StarshipGMU. I told you that they were smart!

"Our robots are designed to always be safe and polite," said a Starship spokesperson. "One of the things we are proud of is customer satisfaction when the robot arrives with its order.We have received thanks and special robot designs from every place where we operate. Robots have become famous on social networks, GMU, many students posting pictures of their deliveries.

But if something Is be mistaken? The biggest potential problem, according to officials, is a collision with a robot.

"The robots look both ways before crossing a street and can detect pbadersby," rebadures the university. "They are not likely to meet a stationary person, but if something happens, incidents can be reported to Mason's police."

This is not the only danger. At UC Berkeley, a food delivery robot operated by KiwiBot reportedly caught fire in December. Nobody was hurt.

What are the real rules for robots delivering food?

Other than not crushing a student or blowing up, the number one rule for a food delivery robot is food safety, according to Candess Zona-Mendola, editor of MakeFoodSafe.com, an advocacy site.

Specifically, keep food at the right temperature. "In Haidilao, a robotic restaurant chain in China, an automated cold room maintained at 0 to 4 degrees Celsius is visible, where robotic arms queues prepare and deliver raw meat and fresh vegetables," she says.

Zona-Mendola says that robots are not equal substitutes for humans. In MIT's Spyce robotic restaurant, for example, humans are still busy preparing food. She says that cutting, cutting and measuring each ingredient always needs a personal touch.

"On-site workers take care of details and load everything into containers that robots select," she adds. "Humans are still needed to clean up."

Sodexo, the foodservice company working with Starship to deploy robot deliveries, says humans are still essential. Some tasks, such as food preparation, are always done by people. Other tasks can not – and should never be – automated.

"We firmly believe that the community built when you share a meal together can never be replaced," said a spokeswoman. "Many of our students have long-standing relationships with our employees and see them as their second parents or grandparents away from home."

"Robots should not be used to replace the customer relationship"

Good customer service is also important, say the observers.

"Obviously, you have the potential to lose the human touch," says Bret Greenstein, head of artificial intelligence at Cognizant. "We might miss chatting with people and tell them" Have a good night "and" Wow, it's cold outside. "

Food delivery has always been a guessing game, he adds. Even under the best circumstances, with an experienced human birth, questions remain.

"Will I receive my order or that of someone else?" he asks. "Will the order be correct?" Even if it had been understood at the time of the order, there are many transfers to a restaurant and a lot of room to get a wrong order will the charges be correct ? "

How will the rules for robots providing food products answer such questions?

I've supported Greenstein on the rules. Did not Asimov have the three laws of robotics?

✓ A robot must not hurt a human being or, by its inaction, allow a human being to hurt himself.

✓ A robot must obey orders given by human beings unless such orders conflict with the First Law.

✓ A robot must protect its own existence as long as this protection does not conflict with the first or second law.

"Like Asimov's rules, which concern the protection of people and robots, companies that use robots and AI to ensure delivery and service must place customers at the forefront of their experience." , did he declare. "Do not design to automate tasks, reinvent the experience to leverage the power of AI and robotics and not to replicate what people have done."

It's only a matter of time before robots arrive at your door with an Amazon package, a hot mail parcel or a hot Domino & # 39; s pizza. If they do not deliver, you may be able to invoke Greenstein's rules for robots delivering food.