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Google has agreed to settle a class action that accused it of knowingly selling defective Pixel handsets to its customers. If approved, the settlement will pay Pixel buyers up to $ 500 for a total cost of $ 7.25 million for the company.
To be clear, this regulation only applies to pixels and pixels XL of the original generation (2017). Apparently, Google sold some of these handsets with a manufacturing error that resulted in a "crack in the solder connection of the audio codec", which resulted in inconsistent audio performance, especially when it was not possible. phone calls.
Google has replaced many first generation pixels under warranty for this problem, but in some cases it has replaced a buggy handset with another with the same problem. He also admitted to having solved the problem midway through Pixel's initial life cycle.
Users who have replaced their Pixel and received another bad unit will be the big winners here and will receive $ 500 under this settlement. Those who have made a bad pixel and received a work unit will receive $ 350. But anyone who bought the first-generation pixel is entitled to $ 20. (Those who have paid an insurance franchise as part of a Pixel Replacement will receive the full value of this cost.)
Those who question Google's hardware reliability issues over the years are right to question whether other class actions are forthcoming. It turned out that Google recently settled a deal with the owners of the Nexus 6P, the phone preceding the original Pixel. And given the reliability issues of Pixel 2 XL and XL 3, I suppose there will also be new settlements.
Those waiting for refunds will have to register, but this can not happen until the regulations are approved in June. I will report when I know more.
Tagged Google Pixel, Google Pixel XL
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