Google Pixel 3a and 3a XL users report random shutdowns

Thanks to the exceptional price of its cameras and its average prices, Google's new Pixel 3a and 3a XL smartphones have been fairly well received by the public, but this is not the case for all users.

According to many reports on Reddit, some users have begun to experience random shutdowns of both Pixel 3a and 3a XL, a sudden reboot (sometimes requiring the user to hold down the power button for 30 seconds maximum) being the only way to make changes. the phone, as reported by the Android Police.

"I had 3 stops yesterday, including at night, which made me miss my alarm clock," said Redditor, who also tried using the phone "in" safe mode "to eliminate any possibility that a third-party application is the cause." In this case, the problem persists, which suggests to the user that the problem is related to the hardware.

However, another Reddit poster with the same problem indicated that the problem only seems to occur when their device is connected to Wi-Fi, and that "leaving the phone with Wi-Fi turned off seems to prevent the crash."

Another user who reported the problem to Google said that it had been advisable to reset the phone at the factory, which has been revealed until now an effective solution. Others have chosen to return or exchange their handsets.

Google has not yet publicly acknowledged the problem of closure. So we do not know if he plans to release a firmware update to fix it. The previous phone of the search giant, Google Pixel 3, was undermined by the first bugs, but they were eventually fixed in a security update.