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▲ Star Cruises The Virgin issue is out of the crowd. (Photo / Reporter Zhao Yongbo)
Reporter Chen Hanyin / Full Report
Virgo Star Cruises on July 1 in Naha Osaka 6 Days and 5 Nights Twin Cities Tour, Due to Typhoon and Evacuation Staff The pbadengers were dissatisfied with the news of the strike: the 2287 pbadengers from the entire ship had completed customs clearance in the morning (7th), but there had been no real strike incident . Refuses to face the face of the outside world against tourists crusade waves of pbadengers to file 8 major complaints.
* 事
Cruise Star Virgo 2287 pbadengers, the original journey Keelung-Naha-Osaka-Keelon, Naha remained 12 hours, Osaka remained for 12 hours, due to the change of typhoon in Babylon, the route was changed to Shiji Island and only 4 hours to the shore. In addition, aboard the ship was sent to the Naha for emergency evacuation, and finally the stay of Osaka was to last 12 hours.In reality, only stay 6 hours caused discontented.
In the boat trip to Osaka, tourists are dissatisfied with the only trip to Osaka that lasts 8 hours, so gather in the cabin hall to protest and intimidate Taiwan People, hope the ship can stay for 12 hours according to the program, and the ship will not go out.The pbadenger Mr. Lai said that he asked to the staff on board, they only said that they were unhappy with the landing and that they could appeal. One sentence is that the SOPs will leave.
▲ Star Cruises pbadengers have all landed this morning. (Photo / pbadenger Mr. Lai, please do not remake arbitrarily to avoid violation.)
* Visitors filed 8 complaints and questions [19659004] million. Lai believes that the ship does not have In order to clearly inform consumers of their rights, the shipping company even bills a summer vacation season of 3500 yuan per person, while the land journey of 24 hours is on shore for 10 hours. The cost of the trip has already determined that the loss of the trip will be self-absorbed.It is considered unreasonable.It is mentioned that during the maritime period, except for the opening of pool facilities the first day, the other days are closed, and installation of facilities on board can not be used. The shipping company is always cold until the pbadengers act.
1. This is only after going to the port of Keelung to go through the boarding procedures in order to know the change of route to the Island of Ishigaki that the pbadenger must sign the change of route.
2. The contract only states that the shipping company has changed the trip, it does not mention whether the consumer can cancel the right to refund the full amount.For fear of a greater loss of own funds, visitors can not be forced to embark.
3. The route was changed to Ishigaki Island, and the trip was reduced from 12 hours to 4 hours.
4. After the typhoon was pbaded to Ishigaki Island and the completion of Naha, pbadenger demand was for only 12 hours of stay in Osaka, and neither money nor money no other compensation was required, more than 42 hours from the station. In the weather conditions, the ship is still difficult to reduce to 8 hours, the real time is 6 hours, a reasonable doubt is due to business considerations, so return to Taiwan immediately to meet the next group of people. guests.
5. Pbadengers continue to want to communicate rationally with the ship All requests were made before the trip to Osaka Why is the shipping company delayed in responding?
6. There is no free network on board After pbadengers use other channels to send messages to the media, the ship will only offer a deduction of 1,500 yuan on board for each "House".
7. Until the landing, all pbadengers are still waiting for an answer on the vessel, but the vessel insists on not communicating with the pbadengers and chooses to issue a press release in Taipei.
8. There are noisy people who have sugar to eat. In the past, all similar cases, Star Cruises have different methods and treatment practices, why such a big company does not have a clear set of methods of compensation to follow.
▲ The signed Naha at the time of boarding the ship was replaced by the island's itinerary contract Shiyan without mentioning compensation.
▲ Shengshi Princess Cruises has clearly written compensation measures and refunds, has been questioned two sets of standards .
* Star Cruises Response and Compensation Measures
Star Cruises issued a statement stating that it must be subject to both force factors Babylon Typhoon and emergency medical accidents. Adjust the route and adhere to the International Convention for the Safety of Life at Sea. In accordance with international practice, the shipping company is prone to typhoon and other major forces of force to adjust the 39; route. And think that the change of route is a professional and reasonable arrangement made by the captain and the team with over 20 years of navigational experience to consider the situation of patients according to this convention.
▲ Star Cruises held a briefing on the strike event. (Photo / Star Cruises)
1. Free Shipping from Keelung Harbor to Downtown Taipei
2. For those in need, a free overnight accommodation on board until the first breakfast on the morning of July 7th.
3. If the following route is affected, it is necessary to change the return ticket, which will help the pbadenger to make arrangements and pay extra charges for ticket modification or change of schedule
4. Provide a compensation package of NT $ 1,500 per pbadenger.
5. Book a discount on the next 1 Star Cruises trip on the basis of any reduction in the market.
Star said that the no-charge arrangement is self-issued and hopes that pbadengers can be properly placed and understood.
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