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- Chick-fil-A’s drive-thru lines are longer than ever during the pandemic, creating problems.
- The chain has employees who take orders via iPad and has introduced awnings and coats for outside employees.
- Chick-fil-A relieves the pressure of drive-thrus with delivery, new locations, and ghost kitchens.
- Visit Insider’s Business section for more stories.
Chick-fil-A is an undisputed drive-in expert.
The chicken chain’s prowess is so well known that when a South Carolina city faced a disaster driving a COVID-19 vaccination site, authorities called the director of the local Chick-fil-A. .
However, Chick-fil-A comes under increasing pressure to get the crowds moving. The chain faced four lawsuits in 2020 for its massive drive-thru lines, Insider has discovered. Average wait times reached eight minutes and eight seconds, more minutes than competitors like McDonald’s and KFC.
Still, Chick-fil-A works hard to meet new challenges with fresh innovation. The company said in a statement to Insider that it has “dedicated teams to continuously innovate and test new ways to elevate the experience of customers and team members and improve efficiency. drive-thru ”.
“Because we are still investing in this work, our local franchisees were able to act quickly at the onset of the pandemic to adapt to the pressures caused by the closure of our dining rooms,” the statement continued.
Here are six techniques the chicken chain uses to stay on top of the driving game.
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