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Along with the release of macOS Big Sur 11.2.1 yesterday, Apple has also launched a new battery replacement program for MacBook Pro 2016 and 2017 users. Apple says the new program is valid for users who have models of MacBook Pro that “had a problem with the battery not charging beyond 1%.”
The MacBook Pro battery problem
In a support document, Apple says a small number of 2016 and 2017 MacBook Pro models suffer from an issue where the battery does not charge beyond 1%.
A very small number of customers owning 2016 and 2017 MacBook Pro computers have experienced an issue with the battery not charging beyond 1%. The battery health status on these devices will also show “Recommended Service”. If the status indicates that your battery is normal, your battery is not affected by this issue.
macOS Big Sur 11.2.1, which was released yesterday, also includes a fix to prevent this issue from occurring on other 2016 and 2017 MacBook Pro computers. This means that macOS Big Sur 11.2.1 will not fix the problem. issue for MacBook Pro users who are already experiencing it, but should prevent it from happening to other users.
Eligible MacBook Pro Models
Usually when Apple launches a new pair or service program, it creates a tool that allows users to plug in their serial number to check if they are eligible for the program. This is not the case this time, Apple content to say that a “very small number” of users is concerned.
To find out what model of MacBook Pro you have, click the Apple logo in the upper left corner of the macOS menu bar and choose “About This Mac.” Next, find the description of your MacBook Pro. Apple declares that the following 2016 and 2017 MacBook Pro models are eligible for the free battery replacement:
- MacBook Pro (13-inch, 2016, two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2017, two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2016, four Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2017, four Thunderbolt 3 ports)
- MacBook Pro (15 inches, 2016)
- MacBook Pro (15-inch, 2017)
You can also check the status of your battery by going to System Preferences, clicking Battery, then selecting Battery from the sidebar and clicking Battery Status. In macOS Catalina or earlier, hold down the Option key and click the battery icon in the menu bar to display the battery status menu.
Apple says affected users should see a “Recommended Service” message in the Battery Health menu. The company will examine all computers “prior to commissioning to verify that they are eligible for free battery replacement.”
Apple typically charges $ 199 for the battery replacement for the 13-inch and 15-inch MacBook Pro models, but users who experience this issue can have their battery replaced for free. Apple advises users to contact Apple Support for a free battery replacement.
Are you having this problem on your 2016 or 2017 MacBook Pro? Are you considering having your battery replaced for free by Apple? Let us know in the comments.
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