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Report from tribpelalawan.com's reporter, Johannes Wowor Tanjung
TRIBUNPELALAWAN.COM, PANGKALAN KERINCI – Broadcast of a video of a hysterical mother at the Pelalawan Population and Vital Registration Services Office (Disdukcapil) on Thursday (20 / 09/2018). The woman screamed and cried in the waiting room of the office service.
In the 21-second video, the red-hooded woman with a pink shirt shouted in front of the service window. Some employees wearing batik clothes seemed to calm him down and asked to be calm.
"I've done a becak buk, I'm a tough person, do not be like you, I'm horrified," the woman shouted several times.
It looks like the people in the line are joining the woman. Employees took him out of the room, calming him. The woman would have been complicated by the employees of Disdukcapil until she was moved. The video circulated in several groups What's App.
After obtaining the 21-second video, tribpelalawan.com went to the Disdukcapil office to confirm the accuracy of the video. It turned out that the red hooded woman in the video was still on the spot. Holding his child, he was waiting in the parking lot of the motorcycle.
When visiting tribunpelalawan.com, the woman in pink shirt admitted that she was hysterical and wild in the video. This woman named Mahliana admitted that she was very upset and dissatisfied with Disdukcapil's service, which made her difficult.
"I was taught by a pack," said the counter in front of my Family Card (KK) at the back window, right there, "I was told to move forward again." moved, "explained Mahliana at tribunpelalawan.com Thursday 20/09/2018.
The 39-year-old woman said last Thursday, last week, she came to Disdukcapil to organize a family card change (KK). So that the child who stays only a few months in the list of members of his family can be managed alone by the BPJS. Because the child is sick and in need of treatment.
"I was forced to seek treatment on public roads, so people from the BPJS asked the KK to be replaced first and asked for a temporary KK if it was not. not ready, "said the resident of Pangkalan Kuras district.
After being taken care of by the staff in the service room, he was promised a KK repair completed one day. But he was again fired by the employee and stated that his KK could not be completed because the official named Arifin was not in place. Until he is asked to come on Thursday (today).
Mahliana returned to the Disdukcapil office around 8:30 am using a pedicab from Sorek Dua and did not have time to absorb it. Upon arrival at the service counter, he asked questions about his KK. The employee at the front told her at the counter at the back because her family was there.
Carrying his unhealthy child, he went to the designated counter. Upon his arrival at the back counter, his KK was not there and he was sent back to the front. Mahliana has been ironed four times. Feeling mocked about himself and the still unexploited conditions and illness of his son, his emotions culminated and he was hysterical.
Cries and tears attracted the attention of all employees and the community in the ministry building. Until it's out by the employees and leads to another building. There he was calm and ready to take. Before long, an employee came to deliver his KK.
"Why do I have to be the first one angry and then give my KK, we are difficult people, there is no money to take care of it quickly. I can ride a car, "he said.
Mahliana hopes that the government will improve the service system of Peldawan Disdukcapil's office. Especially the ethics of the employees who serve at the service building counters. So that the community is comfortable and satisfied with Disdukcapil services. .
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