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The PCP is a comprehensive dispute resolution system, covering all departments.
In a historic first, Prime Minister Imran Khan on Sunday launched the Pakistan Citizens & # 39; Portal (PCP) to handle public complaints.
The PCP is a comprehensive grievance system, which is connected to all government departments, while the Prime Minister's office will monitor the entire process, reported Radio Pakistan by means of of an application for smart phone, . website, email or Facebook. A complaint can also be registered via a toll free number. The ministerial departments will also organize khuli kecthahris (open courts) to receive complaints from individuals. All complaints will be resolved within a specified time and in a manner that is transparent to the satisfaction of the complainant.
Addressing the inauguration ceremony in Islamabad on Sunday, the prime minister said that Pakistan had immense potential and that it could be ruled out of hard work.
He stated that "Naya Pakistan" would be created when people started to own the system and trust the government.
Prime Minister Khan said that the native development of portal application was appreciable and that it reflected the old colonial state of mind. replaced by the responsibility of everyone, including the government, politicians and public servants.
He said that the "Pakistani Citizens Portal" would allow the government to understand the performance of ministries and departments. Second, future policies will be developed after receiving the response and comments from the public. The prime minister said it would also give Pakistanis a better voice overseas.
The culture of responsibility
"Our policy is to improve the ease of doing business to attract foreign investment into the country, which will help the economy", has said the Prime Minister, adding that he would have a weekly report to monitor the performance of different ministries.
The Prime Minister stated that the system of reward and sanction in the public sector would also become easier with this system. promotions of officials will be judged on their performance. He said the PCP was a step forward towards e-governance, improving governance and attracting foreign investment to Pakistan.
Previously, a detailed presentation was given on the PCP, according to which the portal was the voice of the population. It will help solve the problems facing the disabled, overseas Pakistanis, women, minorities, investors and overseas politicians.
Key areas of the PMDU include facilitation of Pakistani citizens, overseas Pakistanis and foreigners, facilitation and coordination of parliamentarians, and the Prime Minister's Guidelines / Task Management System.
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