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29 e Nov. 2018 at 20:31
Skoda Auto India boss Gurpratap Boparai says that while the average cost of ownership is down by 10 to 12 percent, still a lot to do. 19659003] Quality of service and high maintenance costs have long been a thorny issue for Skoda customers in India. The Czech carmaker understands it well and has made improving customer experience its top priority, said to Autocar India, Gurpratap Boparai, MD, Skoda Auto India and the designated manager of the VW India Group.
"In the meantime, until the arrival of the new products (under the India 2.0 project), service is our top priority, and much work has already been done in the last few months and two years. Mr. Boparai said:
He stated that it was not only Skoda, but that the VW group was putting more emphasis on "after-sales service and the 39 "help the brands" solve the technical problems on the ground more quickly. "The automaker has accelerated some of its after-sales processes and warranty procedures and examines how effectively it can handle complaints that dealers are unable to solve.
It is interesting to note that, in our exclusive Spare Parts Survey published in the November issue of Autocar India, we noted the progress of Skoda's efforts to reduce property costs. It was found that the Rapid had a cheaper spare parts basket of about Rs 10,000, compared to our 2016 survey. In fact, the front bumper and the rear light block of the Rapid are now the least expensive among the midsize cars. segment of the sedan. We also found that, according to our latest study, the price of the Volkswagen Vento 's basket had decreased by around 20,000 rupees.
Overall Skoda Superb spare parts prices also fell by more than Rs 96,000, with the sedan at the top of its segment. which includes Accord Hybrid, VW Pbadat and Toyota Camry Hybrid.
"I think some of our users are already seeing service bills decrease, even for regular service," said Boparai, adding that "the work has already begun to locate our parts and components and that, on average, we have reduced our cost of ownership from 10% to 12%, for some models the cost has been reduced by 25%. "
Although this initial reduction in the cost of spare parts is a commendable start, the automaker There is still some way to go. completely revolves around his bad reputation for after-sales service. In addition, Octavia and Kodiaq continue to have the most expensive spare parts in their respective segments. Despite the fact that most Skoda and VW cars offer a powerful engine, good interiors and a robust build quality, weak after-sales have held many buyers.
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