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Michael Gartenberg, a former Apple executive, said on Twitter earlier today that he had made his iPad Pro, because it also had a noticeable bend. Gartenberg, who is currently an badyst and technical journalist, was previously marketing director at Apple.
I made my iPad this morning. It may have been within Apple's tolerances, but Apple's tolerances should not allow for a visible bend. Screens with outstanding dead pixels are also not acceptable.
– Michael Gartenberg (@Gartenberg) December 24, 2018
Recently, several customers who bought the iPad Pro 2018 noticed that their iPad had a slight curve right out of the box. In a comment to The Verge, Apple said the fold was not a concern.
Instead, Apple
Some customers have sent emails to Apple for clarification on this. One of these customers has received a response from Dan Riccio, vice president of hardware engineering at Apple. Ricco explained that the unibody design of the iPad Pro "meets or exceeds Apple's high quality standards and precision manufacturing" .
Ricco goes on to explain that the current specifications regarding the flatness of the iPad Pro range up to 400 microns, which he says is less than half a millimeter (or less than the width) four sheets of paper). However, Apple has not yet issued an official statement on this subject.
I understand, make something that requires precision and tight tolerances like the iPad Pro is not easy. I can understand that bad lots are happening and I think customers can understand it too. What customers can not understand is how Apple handles the issue.
If some iPads actually have a slight curve, Apple must recognize it. If it does not, Apple needs to clarify things. How many iPad pros are affected by this? Does this problem come from a bad lot? Has it been corrected? What is Apple doing to make sure this does not happen again? Customers have the right to know.
In some markets, such as the United States, customers may return their purchase for any reason. Therefore, if you are in the United States and your new iPad Pro is slightly curved, no problem, return it within 14 days and have it replaced, you can even get a refund. In Malaysia, this is not the case.
According to Apple's Return Policy in Malaysia, you can not return or exchange the product unless the product is defective. Since Apple says that this folding problem is not a fault, you can not flip your device even if it has a slight curve.
The iPad Pro is the most expensive iPad ever sold by Apple at prices ranging from 3,499 RMB to the 64-inch WiFi version of 11 inches and up to RM8,199 for the high-end version of 12 , 5 inches, 1 TB, 4G LTE. Imagine asking for that amount of money to find that your iPad Pro has a curve right now, how would you feel? I know I will not be happy and that I would be furious if I could not return it for an unfolded model.
That said, I do not deny that the iPad is the only tablet I would like to buy. There is simply no such thing and if you plan to get an iPad Pro, I would suggest you unpack the device in store and make sure it is not folded. If this is the case, you may be able to request an exchange on the spot. The store should compel. If this is not the case, even if Apple's return policy states that you can not return, I will support it anyway, because consumers are protected by the 1999 Protection Act. consumer (Consumer Protection Act 1999), especially sections 32 (1), 41 and 42.
just get a 2018 iPad Pro? Does yours have a curve or is it perfectly flat? If you had a curved iPad straight out of the box, would it bother you? Share in comments
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