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Track your electricity bill daily to tell us great stories! Did your electricity bill explode and make you think: "The new smart meter may be defective and overload me"? Well, TNB heard your complaints. however, it seems that their smart meters are working very well.
In a report published by the The Star, it was reported that Tenaga Nasional Bhd (TNB) was well aware of consumer complaints, according to which who installed the new smart meter began to notice that their bills monthly rates soared.
That being said, TNB has solved this problem and rebadured Malaysian consumers – the meters are working efficiently and, in fact, there is no reading error. Whatever the monthly consumption of electricity.
Source: Utusan Online
The company issued a statement yesterday (26 May), saying,
"It was discovered that the readings were accurate. Previous charges were low due to a number of factors, including tampering with meters.
Despite this, the statement said that consumers who still doubted their monthly bills can go to the TNB office in Jalan Banda Kaaba from Tuesday to Friday. (May 28 – 31) in conjunction with his client day. The office will be open from 8:30 am to 4:00 pm and will offer more information and solutions.
"Refunds will be granted if the users are overloaded," the statement added .
Source: The Star
In the meantime, he has been reported that TNB had problems with its mobile app and earlier this month, Chief Minister Adly Zahari had asked the company to ensure that its application, along with the smart meter system, was properly installed . After all, the functions of the application help consumers control their electricity consumption and can therefore also help them reduce their consumption. It was quoted as follows:
"TNB must consider several problems. For example, what is shown on myTNB is not the same as on the counter. "
" It is also said that the application is often disrupted and difficult to access, "he added. 19659004] As a. information, Melaka is one of the pioneering states to use the new smart meter and, to date, about 300,000 households already use it.
What do you think of the latest statement of TNB regarding its new smart meter Tell us in the comments!
Read also: The landlord Shah Alam is now gone with an electricity bill of 9,000 RM after the disappearance of the tenant
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