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As we come across a problem while using a service, the first thing to do for most of us is to harbad the company up to That it solves our problem.
But getting in touch with customer service can be a frustrating experience. This becomes a constant back and forth between automated voices, listening to awful piano music for an hour before giving up and disconnecting the call.
But something completely different happened when this guy contacted Zomato's customer service department. Look at the conversation below:
ALSO READ: Zomato Has Solved Delivery and Environmental Problems – Using Good Old Bicycles
Hilarious Conservation left over by the Internet is dividing. We are almost certain that few people ask customer service managers to say "maa kasam" when they ask for a refund. This is the kind of thing we did at school when we were kids.
The conversation was translated by a Reddit user:
Zomato: You will have to place a new order, sir.
OP: What about the money I paid?
Zomato: It will be refunded. to you in 4-5 business days.
OP: And if that does not happen?
Zomato: Sir, do not worry.
OP: The promise of the mother?
Zomato: Mother promise.
OP: Thank you. I got it.
This is not the first time that Zomato's leaders and their conversations have become viral. In 2016, Pankaj Chaddah, the co-founder of Zomato, shared screenshots of a Zomato user's conversation with a leader and it was really hilarious!
Not to be missed
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Take a look:
We came across this brilliant conversation between our customer service team and a hungry Punjabi 90 pic.twitter.com/ IcnNHYTBhL
– Pankaj Chaddah (@pankajchaddah) September 27, 2016
In the past, Zomato had been criticized for a video starring a delivery manager eating in food boxes that he was supposed to deliver.
Zomato immediately issued a statement condemning any handling of food and stating that the person concerned had been fired. They also promised to put in place tamper-proof packaging so that such incidents would not happen again.
"We found that the video was shot in Madurai; the person in the video is a delivery partner of our fleet. We talked to him for a long time – and although we understood that it was an error of judgment, we removed it from the platform, "we read in the Declaration of Zomato
We take very seriously the alteration of food.
For more details: https://t.co/cHuLX1Bs4n
– Zomato India (@ZomatoIN) 10 December 2018
Zomato also described this incident as "a very unusual and rare case", "we would like to take advantage of it" given our multiple channels of communication with users, who expect the highest standards of Zomato and we report the smallest discrepancies as soon as they receive their orders, it is a very unusual and rare case. "
ALSO READ: Zomato's excuse. To the customer after he found plastic fiber in food
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