Upgrading Grab Express Services, What's New?

JAKARTA, KOMPAS.com – Indonesian grabUpgrade Enter the Express service with various new features. Grab Express allows you to send items from one place to another and to be accepted on the same day.

Previously, the application-based logistics messaging service only used motorcycles from Grab Bike partners. From now on, the shipper can choose the car shipment option of Grab Car Partners.

This should allow Grab Express users, some of whom are MSMEs, to send orders to their customers' homes more easily. It is even possible to send large items.

Gita Prihanto, head of transportation and logistics two-wheeled Grab Indonesia, said the benefits of the Grab Express car have the advantage of a visa containing more goods and can be secured for subject items to shocks.

"These new features and services should be a solution for Indonesian entrepreneurs to improve their services," Gita told Jakarta on Wednesday (28.11.2018).

Grab Express Car can carry goods weighing up to 150 kg. Grab still offers affordable prices, starting from 16,000 rupees in the Jabodetabek region.

Here are the new innovations in Grab Express services:

1. New interface

Grab alters the appearance of the application to make it easier to use for customers. One of the convenience is to access the contact list directly on the user's mobile phone by Grab Bosa to send goods.

Usually, when you want to send goods, the recipient's mobile phone number is entered manually in the description column. However, it is now sufficient for the sender to type the recipient's name so that it sort of the contact list.

2. Take Nalangin Express

This service appears to be a cash on delivery (COD) with the Grab partner fleet. This service allows a user, in this case the seller, to send the product to another user as a buyer, the purchase cost being paid in advance by the data entry partner. Once the article reaches its destination, the buyer will pay the appropriate price to the foreclosure partner. For a moment, this service was only opened in Jakarta. Users should also contact Grab to activate this service.

3. Multiple recipients

The new Grab Express service allows users, such as home-based businesses, not to order Grab multiple times to send goods to each customer. Sellers can send orders by sending customers to different places at once by ordering Grab Express.

However, this service only applies to Grab Express Car, which allows you to carry many items. The sender only needs to enter a list of addresses and names of recipients in the application, up to five times.

4. Live delivery tracking and proof of delivery

The sender does not need to be notified that the item sent has reached the recipient's hand or not. The new features of this service will show the movement of vehicles carrying goods in real time. Thus, the sender can monitor where the shipment is being transported.

In addition, there is also proof of shipment as found when sending goods by other shipping services.

Once Grab's partner has picked up a package to deliver, he will take a picture. Once you have reached the destination, the partner will take again photos to prove that the package has been received. The proof will be automatically sent to the order by email Grab Express.

According to Gita, security was Grab's main concern. Therefore, all shipping trips with Grab Express are backed by insurance, both cargo insurance and insurance for their partners.

"It's to anticipate damage or loss, we expect increased security and calm customers," Gita said.