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TEMPO.CO, Jakarta – Agus Komarudin, PT Kereta Api Indonesia vice president of public relations, has called on potential pbadengers not to buy tickets online on Friday, November 30, 2018 at 00:30 to 02:00. "PT KAI will take care of the maintenance of the system on Friday morning," he said in a statement written Thursday, November 29, 2018.
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Agus said, the purchase of manual tickets can still be served at the counter. He also appealed to pbadengers on the train with a scheduled departure on Friday morning, arriving early to exchange tickets at the station counter.
For potential pbadengers who wish to change the departure time, said Agus, this can be done at the nearest train station. "By continuing to fill out forms and provide personal data," he said.
At the same time, he suggests to potential train pbadengers who wish to make a cancellation to do so before or after the repairs. Ticket fees canceled after deduction of cancellation rights are offset when a new ticket is purchased.
"If the fare of the new ticket is lower, no refund will be made.If the price of the new ticket is higher, pbadengers are required to pay the difference between the fare of the new ticket purchase. help from a manual replacement ticket, "said Agus.
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During the period of improvement, said Agus, prospective pbadengers must bring proof of the blank transaction and blue and white paper as well as the electronic ticket as a boarding card. "PT KAI apologizes for the inconvenience suffered by all train service users during the maintenance period of the system," he said.
Agus hopes that with the renewal of this system, PT KAI's public services, especially the users of train services, will increase.
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