Internet service was down for approximately 900 customers in Tumbler Ridge, BC.
In a statement, Telus spokeswoman Liz Sauvé wrote that in a “very bizarre and uniquely Canadian turn of events” teams discovered that a beaver had chewed on the cable in several places, causing an outage Internet Saturday around 4 a.m.
“Our team located a dam nearby, and it appears the beavers dug underground along the creek to reach our cable, which is buried about three feet below ground and protected by a 4.5-inch conduit. The beavers first chewed the conduit before gnawing the cable in several places, “the statement said.
Sauvé said a photo from the site appeared to show the beavers using Telus materials to build their home. She said the image shows fiber marking tape, usually buried underground, above their dam.
Crews brought in additional equipment and technicians to help expose the cable and determine how much damage continued down the line.
The statement said conditions are difficult as the ground above the cable is partially frozen.
The company said it had fully restored service around 3:30 p.m. PT on Sunday. He had warned that cell phone service in the area was likely to be spotty until the cable was fixed.
Tumbler Ridge is a municipality in northeastern British Columbia with a population of approximately 2,000.