IPhone 12 Removal Service Is An Issue With Multiple Carriers

The iPhone 12 line has been in the wild for just over a month and is the first generation of Apple smartphones to support 5G. But there seems to be a noticeable issue with the iPhone 12 dropping service unexpectedly (both 5G and LTE) and users see it the most when driving or traveling.

It’s unclear how widespread the iPhone 12’s declining coverage issue is, but more than 500 people have now said they have the same issue as user joxesCA since posting details to the problem on the Apple forums at the end of October.

iPhone 12 quits the service unexpectedly

From multiple user accounts, it looks like there might be an issue with the way the iPhone 12 handles switch towers. Here’s what’s going on:

I received my iPhone 12 Pro on Friday. I activated it on Saturday. Sunday I drove for 10 minutes and when I got to my destination I saw no reception bar and no service. And in the middle of the screen in a gray box: Your iPhone is not activated.

The only way to reestablish the connection was to toggle Airplane mode ON and then OFF.

The iPhone had cellular mode at 5G Auto. I switched it to LTE to test. And it was the same.

So I reset the network settings: same problem and I reset the iPhone as a new iPhone and reinstalled everything from scratch (not from a saved backup): same problem.

I drove my car and found the exact location where the phone lost the network. If the phone has lost the network, it means that I am reaching the end of the coverage area from a certain antenna. It seems that something has happened with the phone when I reach an area covered by a new antenna.

I called my carrier and they told me everything was fine on their end and I had the correct SIM card for a 5G device.

I called Apple tech support and they remotely installed two profiles on my phone:

– Baseband and telephony logging

– CFNetwork diagnostics

I was able to reproduce the issue after talking to the Apple technician and was able to submit the report.

I did a bit of research and found a lot of people on Reddit talking about the same issue not only on Verizon (my carrier) but also on AT&T. Just use the title I typed in and you will find the article.

I have never had such a problem with the 11pro.

Many others have shared that they are seeing the same on Reddit with this thread about the iPhone 12 removal service issue seeing over 400 comments. Verizon and AT&T users seem to see the problem the most, but we’ve also heard readers see the problem on T-Mobile.

Redditor Professional_Title noted last month that Verizon’s management relations team was aware of the issue:

EDIT 6 (11/9): I ended up getting a phone call from management relations who confirmed with me the issue I was having and also confirmed that they did not have any open alerts on the issue on the front-end. She then said she would contact their backend management team and call me back in 24-48 hours regarding the results of the investigation. Hope this gets them to let the support reps know there is a problem, as this is the most frustrating part for me.

Did you encounter the same problem? Let us know in the comments!

Thanks, Wesley!

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