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Facebook says that he took "immediate steps" to correct serious flaws in his approach to offensive and violent material on his site.
Her public policy officer, Siobhán Comiskey, said Wednesday that she knew that people were "upset and worried" by revelations in a survey of training Facebook moderators at his Dublin office.
The documentary aired Tuesday night and was secretly filmed for seven weeks at the European headquarters of the company in Dublin. He showed trainee moderators that they were told to leave troubling documents online.
Among the documents, there was a video showing a toddler sobbing and being beaten by a man. Also a meme suggesting a girl whose "first crush is a little black boy" should have his head under water.
& # 39; Censorship & # 39;
In the program, trainees were informed that the video should be "marked as disturbing" (Mad) but not deleted.
A filmed moderator said, "If you start censoring too much, people stop using the platform."
The program gave rise to new calls for greater regulation of service providers Internet, at the urgent appointment of a commissioner for digital security and management of Facebook to explain his policy.
Ms. Comiskey said that Facebook was "concerned" by what was shown in the documentary. [19659002] "We take the issue of personal safety on Facebook very seriously. I am at the head of the content policy team serving Europe, the Middle East and Africa. My team is therefore determined to keep people on our platform safely.
"What we saw last night worries us about the problems it has raised, and we are taking immediate steps to rectify and inform people about what our policies are and how to apply them properly. Problems have been raised about how our policies are being implemented and what we are doing to address them.
"We have already started to do this. We have already recycled the trainers you saw on the show last night, to inform them on how to properly apply our policies. "
The move by Facebook comes as Retail Excellence, the largest state representative body, suspends its relationship with the social network." Managing Director Lorraine Higgins said: "Based on the revelations of [19659014] Dispatches documentary. . . we decided to suspend our partnership with Facebook until further notice. "
Partnership
" As a representative body that promotes standards of excellence among retailers, we would be wrong to continue our partnership where they have failed.
"On this basis, we will not work with Facebook until we are satisfied that their policies have been revised to display violent and abusive content for commercial purposes."
Retail Excellence has partnered with Facebook retailers to improve their digital strategies across the platform. The next Retail Excellence-Facebook training course was scheduled for next week.
The Children's Rights Alliance, the Irish Society for the Prevention of Cruelty to Children and CyberSafe Ireland all stated that the program emphasized the need for legislation to regulate Internet service. suppliers, saying that self-regulation was insufficient.
At an event last week, Taoiseach Leo Varadkar said that such legislation was not necessary.
& # 39; Damaging & # 39;
"I think that, for the sake of fairness towards big tech companies, when I meet them, they are very sensitive to this issue.They know that not to act when it 's safe. is online security undermines their reputation and may damage their value to shareholders in the longer term, "he said
.Some do not, but it does not. is the kind of work they need to do … You can adopt any law that you like, but the Internet is by nature the global network, so companies have a global reach that national laws do not. Have not. "
Alex Cooney, Executive Director of Cyberspace Ireland:" The shocking revelation at night where a video of a man giving punches and kicking a child downstairs age was found to be acceptable by Facebook, highlighted the ever-increasing need for regulation of my online. "
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