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Darren Norris
A 5 o'clock alarm on Sunday is never good but my early awakening came with an extra headache. I had an email. And not the kind of mail you gratefully receive when you have a plane to take at 8:15
"We sincerely apologize for the cancellation of your flight FR901 from London Stansted to Cork", was the first line. And so began …
[1945900719459009PbadengerswaitingatStanstedAirportPhoto:IwanTeifionDavies/PAWire
A few subway station changes and a Stansted Express later I arrived at the airport. It was shortly after 7am. A scene of chaos greeted us arrived with watery eyes. The flight to Cork was one of the many flights early in the morning to bite the dust. The flight from Dublin was also gone. As was the flight to Budapest. And the one in Barcelona. And the one in Wroclaw
The first port of call was obviously the customer service. With so many people spinning around, it was not even clear where the queuing started. I joined the good at the third attempt
It was obvious that a long wait was in reserve; just how much less time. The first idea of the way things were bad happened relatively early. A woman, a woman who appeared to be his daughter, and a girl – presumably the granddaughter – had arrived at the back of the pack
– Ailish Trimble (@ailishtrimble) July 28, 2018
It was obvious that the oldest woman was in a state of distress. Suddenly she grabbed a nearby chair that she then supported. She baderted, vehemently, that she had been waiting for a robbery for 20 hours and said she had to go home for an urgent medical appointment. Hot words were exchanged;
Moments later, the lady fell to the ground, frustrated. Three members of the armed police stood above this fragile and vulnerable old lady. It seemed ridiculously heavy. Naturally, the little girl was terrified. The order was slowly restored, the lady rolled on a chair after a flight solution was found apparently.
My wait to get to the top of the waiting line would extend to just eight miserable hours. The fact that only four or more badistance offices were opened contributed significantly to the delay.
A handful of chairs brought some comfort, although the majority of us had to stand up. The insult was added to the injury seven hours later when a staff member came in, demanding to take back the chairs. When asked why she needed to do it, she replied abruptly, "They should have been brought back hours ago." Nothing like charm, huh?
At 2:45 pm, I finally arrived at the front of the line. I was put on hold for flight 4.50 to Cork. A happy conclusion no? False. Of those waiting in reserve, all members of the first team were housed. The strange was me.
Wow, @ Ryanair really excelled this morning in their incompetence. Canceled the 8:15 flight from Stansted to Dublin this morning, then made everyone sort their own flights without help or refund. Repugnant. You only had one job. Please, do something! #ryanairdontcare
– Emily Sexton Brown (@EbadtonBrown) July 29, 2018
A staff member explained that they "might" be able to greet me on the later flight from 20:35 to Cork. A phone call later she informed me that the flight would be delayed, leaving shortly before 11 pm. This word may have troubled me.
Was she, I asked her, saying that she could not guarantee me a place on this plane, that an expectation that (by that time) would have lasted up to the end of the year? at 16 hours frustrating could end without success? "You will be waiting," she said, "so no, there is no guarantee but we will do our best."
And so, exasperated, I started another long wait. This time there was a happy ending because I was one of the six who should have left on the 8:15 flight
Ryanair, okay … the fact that you left for London Stansted without theft is quite good now because you gave us a good value of £ 3p 50 … @rtenews @Ryanair @CorksRedFM @ TV3Ireland [19659023] #corkairportplease pic.twitter.com/MPIJXVZIRP [19659009] – Paul Corcoran (@ corcoran93) 29 July 2018
It is difficult to exaggerate the feeling of relief that we felt. I was finally going home. Once on board apologies were made for the three hour delay to this flight. The problem, we were told, was caused by stormy conditions all over Europe on Saturday, which meant the staff had to work overtime and had to rest to recover. In a statement, Ryanair said: "Due to storms that occurred Friday evening (27 July) in the UK, Ryanair was forced to cancel a number of flights, which caused further disruption On weekends, including delays and cancellations.
"Affected customers have been notified by email and SMS and informed of their refund or free transfer options to the next available flight. Ryanair is sincerely apologized for these weather and ATC disturbances that are totally out of our control. "
Although it did not look like air, especially in the dying minutes after missing the 16:50 flight, I was probably one of the lucky ones A man to whom I spoke during the seven o'clock queue had to get to Dublin to catch a flight to Korea on Monday (like many others, he finally bit the ball and made alternative arrangements )
@Ryanair was canceled this morning and they did not help us at all.We had to book new flights with a different airline and take a bus for 3+ hours to a other airport, worst experience ever ? ?
– AP (@ aperezz70) July 29, 2018
Many others were in a similar boat, others had young children at their disposal
Although they were not as affected as others, the events of Sunday I was unable to to work, which cost me a day of vacation for a day that was not at all relaxing and put extra work on my colleagues.
Canceled flights can not and will never be eliminated but the benefits can be handled professionally, humanely and wisely as it was Sunday.
In simple terms, what people have experienced was simply outrageous. I will not go to Stansted or Ryanair anymore.
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