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Slack, the widely used messaging platform, experienced a service disruption on Monday as many employees in the United States returned to work after the holidays.
The company called the service issue an “incident” in a statement on its website. “Customers may be having difficulty loading channels or signing into Slack at this time,” the statement said. “Our team is investigating and we will get more information to you as soon as we have it. We apologize for any disruption caused. “
The Downdetector website, which tracks internet outages, saw a spike in reported issues with Slack around 10 a.m. EST, and the company released its statement on the issue at 10:14 a.m. The issues included loading. channels and sending messages on the service.
Half an hour later, Slack said it was still investigating. At 11:20 am, the company said it had “updated the incident on our end to reflect a service outage.” He added: “All hands are on the deck on our side for further investigation.”
Slack has grown in recent years as an essential work tool, with over 10 million users, many in media and businesses who have made the switch to working from home due to the coronavirus pandemic. More than 750,000 businesses use the service, according to the company, which became an independent, publicly traded company in mid-2019.
Salesforce, a company that sells marketing and sales software, announced in December that it would buy Slack for $ 27.7 billion in cash and stocks, the latest in a series of major deals showing demand for it. tools that allow people to work remotely. Adobe announced in November that it plans to acquire management software company Workfront for $ 1.5 billion, and Atlassian, which sells tools to developers, announced that it would buy the business services company. Mindville for an undisclosed amount.
These high profile deals indicated intense competition in the working software market. Other companies offering such products, including Airtable, Dropbox and Smartsheet, could be among potential targets for acquisitions by powerful technology companies. Executives at Slack, which was founded in 2010, had rejected such offers in the past.
The company has also faced increasing competition, especially from Microsoft, which offers a collaboration product called Teams. In July, Slack filed a complaint with the European Commission that Microsoft had unfairly associated Teams with its Microsoft Office work products, including Word, Excel, and PowerPoint.
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