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Verizon FiOS customers across the Northeast suffered from slow and spotty internet service during an apparent outage on Tuesday.
More than 21,000 users in New York City, Baltimore, Philadelphia and other major cities on the East Coast have reported difficulty loading web pages and slow upload and download speeds, according to the outage tracking website Downdetector.com.
The problems started to appear around 11:30 am and persisted into the early afternoon, according to Downdetector reports.
Verizon customers have complained about the issues on Twitter, where the telecommunications giant said it was looking for a possible outage due to a fiber cable cut in Brooklyn.
“There is a fiber break and it has been reported, our technicians know it; [they are] strive to resolve it as quickly as possible “, Verizon tweeted.
Users also reported outages for a wide range of major Internet services around the same time as Verizon, including Zoom, Gmail, Microsoft Office 365 and Amazon Web Services, according to Downdetector.
These services have become crucial for people working from home and students attending distance school due to the coronavirus pandemic.
It is not known if these reported outages were related to Verizon issues.
Amazon Web Services said some East Coast customers experienced “connectivity issues” with an ISP from 11:26 am to 12:46 pm, but AWS’s own services were functioning normally.
A Verizon spokesperson did not immediately respond to a request for comment.
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