Chase Bank's suspected fraud attack leaves customers stranded



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An alleged fraud attempt at Chase Bank would have paralyzed key services of the credit institution over the past five days.

Since Sunday, customers do not have access to key services such as debit card transactions and mobile transfers.

Only over-the-counter services, including check issuance, check deposits, cash deposits, withdrawals and electronic transfer services, were confirmed by the SBM Group General Manager , Jotham Mutoka. a breakdown that affected certain services of the bank. He said the technical problem was not related to the transition of Chase Bank's banking platform to the new SBM Holdings platform in Mauritius.

Business Daily reports that bank customers have reported irregular transactions in their accounts.

Godfrey Simiyu Katiambo, a client of Chase Bank, stated that his account was blocked after Sh150,000 was anonymously linked to him by an unknown source.

"When I reported Monday the case to Ngara, I was detained" He said that he was handed over to the agents of the Central Bank anti-banking fraud from Kenya who registered his statement. "I can not access my money.The bank just tells me to wait," Katiambo said.

Police records show that Kenyan financial institutions lost 17 billion shillings in 2016, up from 14 billion shillings in 2015.

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