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DUBLIN – (BUSINESS WIRE) – July 9, 2018 – The report "Connected Consumer Survey 2017: Mobile Customer Satisfaction and Unsubscribe in Europe and the United States" was added to the ResearchAndMarkets.com offering [19659002ThereportusestheConnectedConsumerSurveytoidentifycustomerserviceenginesformobileusersinEuropeandtheUnitedStatesHeisparticularlyinterestedincustomersatisfactionchurnandretentionofmobileservices
This report provides:
an overview of the main factors of mobile customer experience and their variation by country and operator. the factors that influence the intention of consumers to evaluate operators in Europe and the US badessment of why some operators have better NPS than others badyze the role of grouping of additional customer retention services and how new service-based pricing models are affecting KPIsinsight in the role of customer service digitization and its impact on KPIs.
Coverage of Survey Data:
The research was conducted in June 2017. The survey groups were chosen to be demographically representative of the online consumer population. We set quotas on age, gender and employment status for this purpose. There was a minimum of 1000 respondents per country. The total size of the sample was 7090 respondents
Key issues addressed in this report
What are the drivers of the mobile customer experience? How do they vary by country and operator? What are the key factors that influence the consumer's intention to resign? How have consumer priorities evolved? What are the Net Developer Scores (NPS) of operators in Europe and the United States? Who heads and why? What is the role of bundling additional services on customer retention? How are new service-based pricing models affecting key performance indicators?
Main Topics:
Executive Summary of Customer Satisfaction and ChurnFocus on Customer Service Prices and BundlingImpact Methodology and Panel Information
// www.researchandmarkets.com/research/btgjsp/connected? w = 4
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See the source version on businesswire.com:https://www.businesswire.com/news/ home / 20180709005703 / en /
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Related Topics: CRM (Customer Relationship Management)
KEYWORD:
INDUSTRY PASSWORD: TECHNOLOGY MOBILE / WIRELESS TELECOMMUNICATIONS
SOURCE: Research and Markets
Copyright Business Wire 2018.
PUB: 07/09/2018 01:00 PM / DISC: 07/09/2018 01:02 PM [19659002] http://www.businesswire.com/news/home/20180709005703/en
Copyright Business Wire 2018.
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