Kenya Power reaches out to customers as new rates come into effect-The Exchange

NAIROBI, JULY 31, 1918 – The Kenya Power and Lighting Company has launched a three-month customer reach initiative that the country is starting to adjust in the new electricity rates launched on Monday.

The electricity distributor has established new customer service centers dubbed "Power Clinics" to improve service delivery and improve customer satisfaction.

Power clinics will be held for the next three months in tents located near or inside the company's banking centers.

managed by senior customer service agents and will be primarily involved in solving reading, billing and customer connection delays.

Customers will also be notified of the new harmonized tariff and will understand the various initiatives undertaken by the company. "We are creating an opportunity for customer issues to be reviewed and permane," he added. solutions nt sought. We want to delight our customers with excellent service and it's the beginning of achieving this goal, "Eng said. Aggrey Machasio, Acting Director General for Customer Service and Regional Coordination.

He added that the company will review customer comments in October to determine the structure of future clinics

. aiming to achieve medium-term, through a plan of action that aims to respond to complaints frequently raised by customers about the quality of services offered by the company.

The company listed on the Nairobi Stock Exchange has been severely criticized for one of the reasons given to justify the revision of electricity tariffs in the country.

On Monday, the Energy Regulatory Commission announced new tariffs for electricity on the eight consumer platforms, which gave a sigh of relief to Kenyans. or dear ?: Kenya removes fixed taxes on electricity, announces new tariffs

One of the main changes by the regulator was the scrapping of

In the new tariffs that effective 1 July 2018, the regulator abolished fixed monthly fees ranging from Kshs. 150 (for small and medium-sized enterprises) to Kshs. 17,000 for unlimited consumption industries. ERC chief executive, Pavel Oimeke, said that he had taken into account the many complaints from national electricity consumers about the complexity of the tariff billing regime that was difficult to understand. The Ministry of Energy said the new tariffs will facilitate the successful implementation of the four major governments' program on manufacturing, food security, affordable prices and tariffs. housing and access to universal health care.

"To help stir up the commercial and industrial product In addition, ERC approved an average reduction of 4.4 percent of electricity bills in this category.These categories include small and large industrial consumers who make up the basic production scale in the country, "said the ministry.

Commercial and industrial consumers are the main beneficiaries of the new tariff, with the government relying on local industries to achieve its goals. The government is keen to increase the sector 's contribution to gross domestic product to 15% by 2022, up from 11% today.

KPLC has since confirmed its commitment to improving the quality of electricity supply to customers by addressing issues affecting the distribution infrastructure.