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Kenya's largest telecommunications operator, Safaricom's subscribers, were for the most part cutting Sunday's Internet and voice connectivity.
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Mombasa here we are: Safaricom Twaweza Live
Up to now, users have turned to social media to express their frustrations about the crash.
After about five hours of trouble, the service provider explained that the problem was fiber link cuts.
In the opinion of the three customers, Safaricom stated: "We wish to apologize to our customers and partners who are currently experiencing a voice and data failure caused by multiple fiber link cuts affecting critical transmission equipment" .
They added that voice and SMS services had been lost in the regions of the Coast and the Middle East and that there was a general unavailability of data on the network.
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Services have been restored until now.
Fiber link cleavages
Fiber cuts are not always necessarily malicious and have often highlighted the fragility of the Internet. Incidents such as bad weather have been known to cause disturbances.
According to wired.com, when they occur, the Internet infrastructure community is working to implement redundancies and traffic redirect tactics so that physical disturbances do not cause digital disruptions .
Mombasa here we are – Safaricom Twaweza Live
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